At a Glance
- Tasks: Lead customer success initiatives and build strong relationships with clients.
- Company: Esri Canada, a leader in GIS solutions with a focus on innovation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity to mentor others and shape strategic value for customers.
- Why this job: Make a real impact by driving customer success and influencing key stakeholders.
- Qualifications: 7+ years in GIS roles and proven customer retention experience.
The predicted salary is between 90000 - 110000 $ per year.
Lead strategic customer success initiatives at Esri Canada as a Senior Customer Success Manager.
Cultivate trusted relationships while driving customer ROI through enterprise GIS solutions.
This pivotal role demands a seasoned expert to guide complex customer accounts and influence executive stakeholders.
You will define multi-year success strategies, coordinate with internal teams, and ensure effective execution aligned with customer priorities.
Your contributions will significantly impact customer retention, renewal, and expansion outcomes as you navigate high-impact scenarios and mentor less-experienced team members.
Key
Responsibilities
- Own customer success strategies for complex accounts
- Advise on GIS and location intelligence solutions
- Resolve high-impact customer issues and escalations
- Negotiate commitment with executive stakeholders
- Mentor and share best practices within the team
Requirements
- 7+ years in GIS or location intelligence roles
- Proven experience with customer retention and expansion
- Strong ability to influence in multi-stakeholder environments
- Bilingual proficiency in English and French is an asset
- Post-secondary degree or diploma in GIS or related field
Drive impactful customer outcomes and strategic value at Esri Canada as your expertise shapes success. #J-18808-Ljbffr
Senior Customer Success Manager in Vancouver employer: Esri Canada Limited
Esri Canada is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise as a Senior Customer Success Manager will be valued and impactful. With a strong focus on employee growth, you will have opportunities to mentor others while driving strategic initiatives that enhance customer relationships and satisfaction. Located in a vibrant community, Esri Canada offers a supportive environment that encourages professional development and celebrates success.
