Drive strategic customer success at Esri Canada as a Senior Customer Success Manager in a fully remote role. Support complex GIS customers with your leadership and expertise.
In this full-time position, you will oversee high-value GIS accounts, building relationships with senior stakeholders. Your responsibilities include leading multi-year customer success strategies, ensuring value realization, and driving renewal and growth outcomes. Engage with cross-functional teams to achieve shared objectives and navigate complex customer issues effectively.
Key Responsibilities:
- Lead strategic success for high-value GIS customer accounts
- Define and implement multi-year customer success strategies
- Act as a trusted advisor for enterprise-level GIS solutions
- Manage renewal, retention, and expansion outcomes
- Resolve escalated customer issues and concerns
Requirements:
- Minimum 7 years in a customer-facing GIS role
- Proven experience in customer success and retention
- Ability to influence at the executive level
- Strong analytical and business acumen
- Skilled in mentoring and cross-functional leadership
Shape the future of GIS customer success with Esri Canada.
Senior Customer Success Manager - Esri Canada in Ottawa employer: Esri Canada Limited
Esri Canada is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise as a Senior Customer Success Manager will be valued and impactful. With a strong focus on employee growth, you will have opportunities to mentor others while driving strategic initiatives that enhance customer relationships and satisfaction. Located in a vibrant community, Esri Canada offers a supportive environment that encourages professional development and celebrates success.
