At a Glance
- Tasks: Shape digital product strategies and enhance customer journeys for better connectivity experiences.
- Company: Join Xplore Inc., a leader in rural broadband innovation across Canada.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to accessibility and innovation.
- Why this job: Make a real impact on how Canadians connect and experience digital services.
- Qualifications: Experience in product management with a focus on customer-centric digital solutions.
The predicted salary is between 157500 - 192500 $ per year.
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in rural communities across the country.
We're looking for a Digital Product Manager to shape the strategy, business case, and roadmap behind the customer journeys that define how people interact with Xplore—from onboarding and service assurance to support and retention. This role will sit within the Customer Experience Strategy and Digital Innovation team as part of the Customer Office, playing a critical role in delivering top strategic priorities with an emphasis on digital channels.
In this role, you will work at the intersection of customer insight, business strategy, and technology delivery, building the strategic case for customer experience initiatives, defining how success will be measured. You will guide cross-functional teams to translate customer needs and CX strategy into actionable product outcomes via app, web, and that drive measurable improvements in satisfaction, loyalty, and operational performance.
Success in this role means building a clear, well-justified product strategy that simplifies customer interactions, increases digital adoption, minimizes friction, reduces churn, and creates meaningful, measurable improvements in the end-to-end customer journey.
What You'll Do
- Support Strategic Product Planning and Analysis: You will help set the strategic direction for a portfolio of customer-facing digital products including app, web, and agentic AI platforms through rigorous strategic analysis and planning.
- Define a Product Roadmap: You will translate strategy and validated business cases into a clear, sequenced roadmap that delivery teams can build against.
- Guide Product Delivery: You will provide strategic direction and product expertise to the teams that bring initiatives to life.
- Champion the Voice of the Customer: You will advocate for the customer in every strategic and product decision.
- Develop Business Cases and Justify Investment: You will build the analytical foundation that secures investment of time and resources, and aligns leadership around the right initiatives.
- Define and Track Performance KPIs: You will focus on results, not just delivery.
- Ensure Trust, Reliability, and Compliance: You will balance innovation with operational excellence and customer trust.
What Success Looks Like
- A clear, well-supported product strategy and roadmap for the customer journey of the future grounded in strong analysis and business cases.
- Successful deployment of digital-first products that drive better customer experiences with greater efficiency and lower costs.
- Measurable improvements in customer acquisition, retention, NPS, and digital adoption against established KPIs.
- Reduction in call drivers and customer effort through improved journeys.
- Strong alignment between CX strategy, stakeholders, and business outcomes.
What You Bring
- Proven experience as a Product Manager in digital services or other large-scale consumer-facing environments.
- A strategic, analytical, customer-first mindset with a focus on measurable outcomes.
- Early adoption of AI and sophisticated data analytics to inform, accelerate, and enhance product development, deployment, and user experience.
- Strong track record in strategic product planning and analysis, including market, competitive, and opportunity analysis.
- Demonstrated ability to develop business cases and secure investment for product initiatives.
- Experience establishing and tracking performance KPIs to measure product and business impact.
- Excellent stakeholder management and communication skills, including with senior leadership.
Why Join Xplore: At Xplore, you'll have the opportunity to help shape how connectivity experiences evolve for customers across Canada. You'll work alongside teams that are passionate about improving the customer experience while delivering meaningful product innovations in a dynamic and growing organization.
Condition of Employment: As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Digital Product Manager in Markham employer: esq
Xplore Inc. is an exceptional employer, dedicated to fostering a collaborative and innovative work culture that empowers employees to excel in their roles. With a strong focus on professional development and continuous improvement, Xplore offers ample opportunities for growth within the rapidly evolving telecommunications industry. Located in Canada, employees benefit from being part of a mission-driven organization that is committed to enhancing broadband access for rural communities, making a meaningful impact on everyday lives.
