Join eSentire as a Support Center Analyst, operating in a hybrid work environment from Waterloo, Ontario. Collaborate on troubleshooting, customer service, and maintenance of secure infrastructure.
This Support Center Analyst II role demands strong skills in network support and endpoint troubleshooting to ensure optimal operation for our Managed Detection and Response services. You will work under pressure to analyze and resolve issues, providing insights that enhance customer satisfaction and system integrity, while mentoring junior analysts in your team.
Key Responsibilities:
- Deliver phone and ticket support aiming for quick resolutions
- Continuously monitor alerts and critical systems
- Identify and resolve performance-impacting incidents
- Assist Security Operations with real-time investigations
- Maintain and update technical documentation
Requirements:
- Bachelor's degree or related experience required
- 4+ years diagnosing security agent issues
- 2+ years with network troubleshooting
- Competence in Azure AD/Entra ID concepts
- Familiarity with API diagnostics and techniques
Bring your dedication to customer service and technical expertise to eSentire, ensuring system reliability and client satisfaction.
eSentire Support Center Analyst Needed in Alton employer: eSentire
eSentire is an exceptional employer that fosters a dynamic and inclusive work culture, where diversity of thought and experience is celebrated. Located in Waterloo, Ontario, employees benefit from a hybrid work environment, competitive compensation, and robust growth opportunities within the rapidly evolving field of cybersecurity. With a commitment to employee well-being, eSentire offers comprehensive benefits, performance incentives, and a supportive atmosphere that empowers team members to thrive and innovate.
