At a Glance
- Tasks: Lead cybersecurity outcomes for strategic customers using AI and incident response expertise.
- Company: Join eSentire, a leader in cybersecurity solutions.
- Benefits: Competitive salary, remote work options, and professional growth opportunities.
- Other info: Ideal for candidates in Pacific or Mountain Time Zones.
- Why this job: Make a real impact in cybersecurity while collaborating with top-level executives.
- Qualifications: 8+ years in customer success or IT security with advanced certifications.
The predicted salary is between 72000 - 88000 $ per year.
Lead cybersecurity outcomes for strategic customers as eSentire's Senior Technical Account Manager, using Atlas AI, incident response, and SOC expertise. This senior position serves as the technical authority and outcome delivery lead for complex customer portfolios. You will lead business and technical conversations with VP and C-level stakeholders, partner with Account Managers, and guide customers across SIEM, EDR, XDR, cloud, and identity environments. The role is prioritized for candidates in Pacific or Mountain Time Zones.
Key Responsibilities:
- Serve as primary technical advisor for strategic customer accounts
- Lead platform reviews, service reviews, and escalation discussions
- Own complex technical escalations across SOC, Product, and Engineering
- Guide onboarding, optimization, tuning, and executive briefings
- Coach junior TAMs and contribute to operational playbooks
Requirements:
- Eight or more years in customer success, support, TAM, or IT security
- Deep SOC, incident response, investigation, and security platform understanding
- Confidence managing strategic or complex customer accounts
- Advanced certification or SANS training, such as CISSP, CISM, or GIAC
- Ability to communicate technical complexity with executive stakeholders
- Apply your SOC workflows, Atlas AI knowledge, and customer leadership to deliver measurable eSentire security outcomes.
Senior Cybersecurity Technical Account Manager in Ottawa employer: eSentire, Inc.
eSentire is an exceptional employer that champions innovation and collaboration in the fast-paced world of cyber security. With a strong commitment to employee growth, we offer comprehensive benefits, including performance-based bonuses and a supportive work culture that values diversity and inclusivity. Join us in our mission to redefine AI-powered security while enjoying a dynamic environment where your contributions directly impact the success of our global sales team.
