Business Systems Administrator

eSentire is a leader in Controlled Autonomy SecOps, protecting 2,000+ organizations across 35+ industries around the world. Founded in 2001, the company’s Controlled Autonomy SecOps operating model pairs agentic AI operatives with engineered human-judgment controls, delivering expert-depth security outcomes at machine speed without ceding accountability to opaque automation.

About the Role:

The Business Systems Administrator supports eSentire's Sales, Marketing, Customer Success, and Finance teams as a hands-on technical owner of core business systems, with a focus on Salesforce, Dayforce and NetSuite. This role acts as an internal consultant to business stakeholders, applying problem-solving and analytical skills to recommend, configure, and support technology solutions that scale with the organization's growth. This role reports to the Lead, Business Systems.

Responsibilities:

• Administer, customize, implement, and integrate business applications, including releases and upgrades.
• Configure, test, deploy, and own system customizations.
• Provide training and ongoing system/technical support to internal users.
• Collaborate with cross-functional business partners to deliver technical and process solutions supporting organizational strategy.
• Collect, combine, and interpret data from multiple sources to identify trends and drive efficiencies.
• Support teams in their effective use of business systems.
• Develop reports and dashboards to support business decision-making.
• Create process documentation and diagrams.
• Develop and implement policies, procedures, and guidelines for data integrity, change management, and system usage.
• Identify, evaluate, and recommend tools and capabilities to support and improve business processes.
• Maintain up-to-date knowledge of core system functionality and internal business processes.

Requirements:

• Bachelor's degree in a relevant discipline (MIS, IT, Business, Computer Science) preferred.
• 3+ years of hands-on experience administering and customizing Salesforce and NetSuite.
• Advanced knowledge of Salesforce limitations, tools, features, and security requirements; experience across multiple Salesforce modules is a strong asset.
• Experience using Salesforce Flows, Apex, Triggers, Visualforce, Lightning Components, and performing day-to-day Salesforce administration.
• Experience implementing and integrating third-party applications and tools with Salesforce.
• Solid understanding of Sales, Marketing, and Channel Operations business processes and workflows.
• Working knowledge of Power BI.
• Hands-on experience with SuiteScript, SuiteBilling, and SuiteAnalytics.
• Knowledge of banking and financial system integrations.
• Experience designing, maintaining and optimizing approval workflows and reports.
• Experience with Dell Boomi is considered an asset.

Core Competencies:

• Strong attention to detail and analytical problem-solving.
• Clear written and verbal communication.
• Ability to work independently with minimal guidance, and collaboratively across teams.
• Business acumen paired with technical execution.
• Customer-service orientation toward internal stakeholders.

This posting is for an existing vacancy.

Compensation Range:

The expected base salary range for this role is $90K to $105K CAD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values:

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards:

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

• We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan.
• Paid parental leave.
• Matching RRSP program.
• Competitive employee referral bonus.

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team.

Accommodation:

If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.