Elevate your career as a Support Center Analyst II at eSentire in Waterloo, Ontario. This hybrid role emphasizes customer support, network troubleshooting, and endpoint security.
As a part of eSentire's Support Center, you'll provide critical 24/7 support for Managed Detection and Response services. The ideal candidate will excel in diagnosing network and cloud issues and mentor junior analysts. You will work in high-pressure environments, ensuring uninterrupted service for customers and internal teams.
Key Responsibilities:
- Provide phone and ticket support for immediate resolution
- Monitor services and respond to alerts for stability
- Troubleshoot incidents affecting system performance
- Assist Security Operations and client teams in real-time
- Manage Support Center tickets with timely updates
Requirements:
- Bachelor's in technical field or equivalent experience
- 4+ years diagnosing endpoint security issues
- 2+ years troubleshooting LAN/WAN networks
- Proficiency in Linux and Active Directory
- Strong understanding of APIs and web technologies
Showcase your skills in troubleshooting and support to enhance eSentire's operational capabilities.
Support Center Analyst II at eSentire in Alton employer: eSentire, Inc.
eSentire is an exceptional employer that champions innovation and collaboration in the fast-paced world of cyber security. With a strong commitment to employee growth, we offer comprehensive benefits, including performance-based bonuses and a supportive work culture that values diversity and inclusivity. Join us in our mission to redefine AI-powered security while enjoying a dynamic environment where your contributions directly impact the success of our global sales team.
