Personal lines insurance expertise meets member-focused service at Erie Mutual Insurance in Dunnville, Ontario, working full time permanently in-office. Use OTL or RIBO licensing while supporting policyholders daily.
As a customer-facing insurance professional, you will assist members with policy inquiries, changes, endorsements, renewals, billing questions, and coverage explanations. The role supports Sales through inbound leads, accurate policy updates, and thoughtful coverage recommendations. You will also help members navigate initial claims-related calls.
Key Responsibilities:
- Provide service in person, by phone, and in writing
- Explain coverage and support policy-related client decisions
- Process updates, endorsements, renewals, and billing inquiries accurately
- Respond to leads and direct sales and service inquiries
- Maintain records, notes, and follow-up activities in company systems
Requirements:
- Three or more years of personal lines account service experience
- Valid OTL or RIBO license, eligible for Erie Mutual sponsorship
- Strong written and verbal communication skills
- Highly organized, disciplined, and able to manage work independently
- Ability to defuse high-tension situations professionally
Apply your personal lines knowledge, licensing, and communication skills to deliver trusted insurance service for Erie Mutual members.
Personal Lines Insurance Representative employer: Erie Mutual Insurance
Erie Mutual Insurance Company is an exceptional employer located in Dunnville, ON, offering a supportive and collaborative work environment that prioritizes employee growth and development. With a strong commitment to providing outstanding customer service, employees enjoy comprehensive health and dental benefits, a group RSP, and educational assistance, all while working in a learning-oriented atmosphere. Join a team that values meaningful relationships with clients and fosters a culture of continuous improvement, making it a rewarding place to build your career in the insurance industry.
