At a Glance
- Tasks: Support the Medical Information team by handling inquiries and documenting adverse events.
- Company: Join PrimeVigilance, a global leader in patient safety and pharmacovigilance.
- Benefits: Be part of a supportive culture with opportunities for growth and development.
- Other info: Flexible work culture that values integrity, quality, and belonging.
- Why this job: Make a real impact on patient safety while working in a collaborative environment.
- Qualifications: Life science background and customer service experience preferred.
The predicted salary is between 67500 - 82500 $ per year.
At PrimeVigilance, patient safety is not one part of the job. It is why we exist. We are a global pharmacovigilance specialist. Our teams help clients navigate complex regulations while keeping patient safety at the center of every decision, from early development through to post-marketing surveillance. Increasingly, the value we create is not only in processing safety data but in interpreting it: spotting the signal that matters early and turning it into insight our clients can act on. That work takes curious minds, problem-solvers and experts who care about getting it right. It also takes a culture worth staying for. Across Europe, North America, South America, Asia and Australia, we work in an environment built on kindness, flexibility, growth and belonging, where colleagues support one another and good ideas are heard wherever they come from. If you want a role with real purpose, global reach and the chance to keep growing while you help protect patients, you will feel at home here. We would love to hear from you.
PrimeVigilance is looking for a Medical Information Associate to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English.
Responsibilities:
- To provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical clients) including call handling.
- To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
- To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.
- To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
- Providing management with regular updates regarding project status and metrics concerning enquiries.
- Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits.
Qualifications:
- Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing).
- Customer service or call centre experience preferred.
- Comfortable receiving enquiries by phone.
- Ability to perform out-of-hours service if required.
- Time and issue management, delegation, organization and multitasking skills with good attention to detail.
- Strong interpersonal and communication skills.
- Advanced English skills, both verbal and written.
When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world. You’ll join a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting. We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here.
Our values:
- Quality: we hold ourselves to the standard patients deserve.
- Integrity and trust: we do the right thing, especially when it is hard.
- Drive and passion: we care about the outcome, because someone is waiting on it.
- Agility and responsiveness: we move quickly, because patients cannot wait.
- Belonging: everyone is welcome, and every voice counts.
- Collaborative partnerships: we go further by going together.
We look forward to welcoming your application.
Sr. Medical Information Associate employer: Ergomed
At PrimeVigilance, we pride ourselves on being an exceptional employer dedicated to patient safety and employee growth. Our collaborative work culture fosters kindness, flexibility, and a sense of belonging, ensuring that every team member feels valued and heard. With opportunities for continuous development and the chance to make a meaningful impact in global healthcare, joining our team means being part of something truly rewarding.
