At a Glance
- Tasks: Support the Group Life & Disability claims team with various administrative tasks.
- Company: Equitable, a purpose-driven Canadian mutual company focused on people.
- Benefits: Career growth opportunities, competitive vacation, and employer-paid benefits.
- Other info: Hybrid work model with a focus on employee wellness and flexibility.
- Why this job: Make a real difference while growing your career in an inclusive environment.
- Qualifications: Strong communication skills and knowledge of disability claims processes.
The predicted salary is between 57150 - 69850 $ per year.
The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement.
What you’ll do:
- Handle inbound and outbound phone calls as well as written communication
- Index incoming documentation accurately and within established turnaround times
- Set up new disability claims
- Complete follow-ups on new and existing claims via phone, email and/or letter
- Complete templated letters for members, sponsors, doctors and lawyers
- Issue expense payments on BMS to doctors, rehab providers, investigators, etc.
- Prepare file copies for lawyers, doctors, and rehab providers
- Request and review annual updates for extended duration disability claims
- Prepare and send member applications for additional benefits (Canada Pension Plan)
- Other duties as required
What you’ll bring:
- Knowledge of Life and Disability claims adjudication processes
- Superior interpersonal skills to manage relationships with internal and external clients
- Ability to meet productivity and quality standards in a fast-paced production environment
- Ability to interpret and apply contract provisions and administrative guidelines to determine eligibility for disability cases
- Ability to work effectively in a team environment
- Actively contribute to the teams’ continuous process improvement objectives
- Strong verbal and written communication skills
- Ability to organize, prioritize and maintain a high degree of accuracy
- Strong mathematical skills
- Strong computer skills, including the ability to work in several different systems at the same time
- Knowledge of MS Office applications, and internal systems (ie. OnBase)
- High degree of professionalism and discretion in handling confidential and sensitive issues
- Willingness to adapt current processes, or take on additional tasks to improve efficiency and internal customer support provided to each Claims area
- Detail oriented and problem resolution skills
- Bilingual in French and English would be an asset
What’s in it for you:
- Career Growth: Regular learning sessions and development opportunities
- Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
- Time Away: Competitive vacation plus one paid volunteer day each year
- Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach
We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.
Disability Case Manager Coordinator employer: Equitable-C
Equitable is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact the quality of our technology solutions. Located in a vibrant community, we offer competitive benefits, continuous learning opportunities, and a commitment to employee growth, ensuring that you thrive both personally and professionally while making a meaningful difference in the lives of our clients.
