Senior Technology Program Manager in Toronto

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.

We’re looking for a Senior Staff Technical Program Manager to join Equinix's Digital and Innovation Office. This is a senior individual contributor role for an experienced program manager who has spent years running complex, multi-team programs and knows how to get things done across organizational boundaries — with limited oversight.

You’ll lead complex, high-priority, cross-functional programs end to end, work across technical and business teams, and help shape how program management is practiced across DIO. You will also mentor other junior project and program managers within the PMO. Critically, we’re looking for someone who is actively curious about how AI tools can make program management faster, more thorough, and more scalable — and who can put that curiosity to practical use.

What You’ll Do

• Project, Program, & Portfolio Execution
  • Own, shape, and drive complex, cross-functional technology programs through the full technology development lifecycle (scope, schedule, change, risk, procurement, vendor, and closure).
  • Assess and recommend the right delivery approach (Agile, Waterfall, hybrid, SAFe) based on program needs.
  • Manage multiple workstreams, risks and inter-dependencies, budgets, and timelines simultaneously – in collaboration with other program/ portfolio managers, if applicable.
  • Proactively identify and resolve blockers at the program level, including issues that cut across teams or organizations.
  • Lead effort estimation, resource planning, and capacity alignment with senior stakeholders.
  • Conduct structured retrospectives and translate learnings into lasting process improvements.
• Stakeholder Management
  • Build working relationships with senior leaders, directors, and VP-level stakeholders across technical and business functions ensuring alignment and business readiness.
  • Define and publish communication plans, facilitate decision making and resolve cross-team conflicts before they become program risks.
  • Lead or support steering committees, program reviews, and executive briefings.
  • Leverage concise, sharp, and executive-ready content to convey current state of affairs and drive required outcomes.
• Governance & Reporting
  • Effectively and proactively monitor and report program progress and health, milestones, risks and mitigation, scope changes, resource needs and decisions.
  • Create and use JIRA or other tool-based dashboards to visualize program related data.
  • Ensure compliance with internal controls, standards, and documentation practices.
  • Support vendor management and third-party integrations, where applicable.
  • Track and report financial data, program metrics, and operational effectiveness.
• Agile Delivery & Facilitation
  • Use your strong command over multiple PM methodologies (Agile, Scrum, SAFe, Waterfall, Kanban) to determine the best approach for a given program and apply them correctly.
  • Lead 3-5 agile teams as an RTE (release train engineer).
  • Coach teams on Agile best practices and metrics (velocity, burndown, backlog health,) using Jira/Confluence.
  • Facilitate scrum of scrums and structure work delivery across Agile Release Trains (ARTs) through ART ceremonies (PI Planning, ART Sync, PO Sync, System Demo).
  • Use data analysis and modelling to uncover insights and support decision-making.
• AI Enablement and PM Innovation
  • Actively use AI tools to accelerate program work — status reporting, risk synthesis, documentation, meeting prep, and more.
  • Able to evaluate practical opportunities and apply lightweight AI-powered solutions to day to day program management workflows without requiring engineering support.
  • Help scale program management bandwidth by mentoring and enabling other PMs and teams to leverage AI effectively.
  • Stay current on relevant AI and other tooling improvements and share what's working with the broader TPM community.
  • Define and document PM standards, templates, and processes that others can use and build on.

Experience

• 12+ years of technical program or project management experience with a demonstrated track record running large, complex programs with multiple teams and external dependencies.
• Previous data center experience highly preferred.
• Specific exposure to following in an enterprise environment is highly desirable: Engineering excellence domains: SRE, developer experience, building and scaling engineering platforms, DevSecOps, software quality management practices; Data center operations domains: Energy and sustainability, design and construction, digital twins, infrastructure monitoring, capacity planning.
• Skilled at navigating ambiguity and driving clarity in complex, matrixed environments.
• Excellent communicator (both written and verbal) and collaborator with a practical, outcomes-driven mindset that appeals to both technical and non-technical audiences.
• Practical, hands‑on experience with tools such as Miro, Jira, Confluence, MS 365 suite, Smartsheet, or equivalent.

Education and Certifications

• Bachelor's or Master’s degree in a STEM, Computer science, other technical or related fields.
• One or more relevant certifications required: PMP, PgMP, PMI-ACP, CSM, SAFe RTE, SAFe Program Consultant, or equivalent.
• Additional certifications in AI/ML fundamentals or digital transformation are a plus.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.