Equinix in Toronto, Canada, seeks an experienced Account/Service Manager to support complex, global accounts post-sale and guide onboarding. You will own issue resolution with high analytical rigor, monitor churn, and drive client satisfaction.
You’ll prepare QBRs and implement service improvements, delivering predefined and ad hoc reports for stakeholders. The role emphasizes cross-functional collaboration across Sales, Operations, and Engineering, leveraging ITSM tools and data-driven insights
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Senior Managed Services Account Manager in Toronto employer: Equinix
Equinix is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals looking to make a significant impact in the field of enterprise AI. With competitive benefits, including comprehensive health coverage and retirement plans, employees are supported in their personal and professional growth. Located in Toronto, a vibrant tech hub, Equinix offers unique opportunities to engage with cutting-edge technology while being part of a diverse team that values every individual's contributions.
