Director of Partner Enablement in Toronto

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.

Job Summary

Reporting to the VP GTM Readiness, this role is responsible for leading a team responsible for designing, building and executing innovative enablement programs that provide Equinix partners with enablement across high-priority processes, tools, products and sales plays to support customer/partner engagements and increase field effectiveness. This leader will also be responsible for developing proficiency frameworks and associated learning and enablement required to develop the skills, knowledge and acumen of key partner organization internal roles.

Responsibilities

• Strategy
• Lead a high performing team responsible for developing high-quality end-to-end enablement, training and certification programs to be consumed by external partner roles which encapsulate assets, communications, and learning interventions to achieve desired business outcomes.
• Own the end-to-end development of enablement programs to support all high priority operational excellence initiatives emanating from the Partner Experience program office as well as high-priority sales plays emanating from Product marketing.
• Collaborate with Enablement Business Partners to identify field enablement partner and channel priorities and ensure that the wider CRO org is enabled.
• Establish and develop proficiency frameworks for key partner and partner sales personas to invest in the continual development of skills, knowledge and acumen for those key roles.
• Prioritization, Content Relevance & Metrics
• In partnership with the Enablement services leader, establish and lead a process for enablement intake that involves the Global Partner Experience team in order to best prioritize enablement resources and align to key business stakeholders.
• Create a strategy and cadence for assessing enablement program effectiveness based on metrics, user feedback, and Partner Experience insights and leverage these findings to continually refine and evolve enablement programs to drive maximum engagement.
• Programmatically provide GTM leaders & BU stakeholders with insight into program adoption and impact.
• Program Management
• Ensure accountability across the team for the landing of key enablement programs in the field focused on the achievement of agreed business outcomes.
• Identify which form of enablement best fits the desired objectives of a program including comms, enablement assets (one pagers, short form video, decks, playbooks etc) and learning interventions (live sessions, eLearning, in-person etc) and combine to create a full end-to-end enablement approach.
• Leverage metrics to identify trends, information gaps, adoption and areas for improvement.
• Leadership
• Manage the teams’ performance by motivating, engaging, and providing coaching.
• Challenge existing enablement processes based on best practice and trends to achieve best-in-class approach.
• Model the Equinix cultures and values, including transformational leadership behaviors.

Qualifications

• Extensive experience/10+ years in enablement.
• 5+ years' experience in a channel / partner development organization.
• Solid experience in transformational project management capabilities.
• Expertise implementing innovative Enablement programs and tools to deliver content aligned to target audiences and changing way learners consume information.
• Ability to influence and collaborate with multiple stakeholders across the business and ensure program strategies are aligned to business needs.
• Strong project and change management skills.
• Excellent written and verbal communication skills with ability to quickly synthesize, interpret and simplify complex information.
• Adept at building and expanding business acumen, and coaching team accordingly, to drive audience relevant enablement that is impactful.
• Ability to make the complex simple and frame information through the eyes of the user.
• Proven track record of effective collaboration and ability to influence at all levels of an organization.
• Experience working in a fast paced, dynamic, entrepreneurial environment.
• Ability to multi-task and remain hyper-organized to shift quickly between various topics, projects and audiences throughout the day.
• Proactive, self-directed and results-oriented.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know.