Expert, Global Operations Products & Service Delivery in Toronto

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.

We are seeking a results-driven Expert, Global Ops Product & Services – Service Delivery to drive operational readiness, service lifecycle management, and process optimization across Equinix's global infrastructure portfolio, including Colocation, Interconnection, Power, and Data Center Infrastructure. In this role, you will partner with Product, Engineering, Technology, and Operations teams to ensure products and services are designed, operationalized, governed, and sustained in a scalable and supportable manner throughout their lifecycle. Success requires strong operational expertise, analytical thinking, and the ability to translate complex business and operational requirements into practical, sustainable solutions that scale across teams and the organization.

Responsibilities

• Service Delivery & Lifecycle Management
  • Drive operational readiness, service transition, and lifecycle management activities for new and existing products and services.
  • Partner with Product Management, Engineering, and Operations teams to ensure operational requirements are incorporated into product design and delivery models.
  • Establish and maintain scalable operational processes, controls, procedures, and governance frameworks.
  • Develop sustainable operating models that support ongoing service delivery, supportability, and operational excellence.
  • Ensure services can be effectively deployed, supported, measured, and continuously improved throughout their lifecycle.
  • Support operational assessments, readiness reviews, and launch activities for product enhancements and infrastructure initiatives.
• Service Delivery & Operational Excellence
  • Drive continuous improvement of service delivery processes by identifying risks, gaps, and opportunities to enhance quality, scalability, and customer outcomes while establishing effective operational controls and governance.
  • Partner with Product, Engineering, Technology, Operations, and regional stakeholders to align business and operational requirements and develop sustainable service delivery solutions.
  • Lead cross-functional initiatives from requirements through implementation and operational transition, including project coordination, risk management, UAT, stakeholder engagement, and change enablement.
  • Promote collaboration, continuous improvement, and knowledge sharing to strengthen organizational capabilities.
• Analytics & Continuous Improvement
  • Analyze operational and service delivery performance data to identify trends, risks, and opportunities.
  • Define and track KPIs to measure service effectiveness, operational performance, and business outcomes.

Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or a related field.
• Experience in data center, infrastructure, telecommunications, technology, or professional services environments is a plus.
• Typically 7-10 years of experience in Service Delivery, Operations, Business Analysis, Process Improvement, Product Operations, or Operational Excellence.
• Proven experience operationalizing products, services, or technology solutions and supporting them through their lifecycle.
• Experience partnering with Product Management, Engineering, Technology, and Operations teams.
• Strong skills in business analysis, process design, workflow optimization, operational readiness, and stakeholder management.
• Experience leveraging data, KPIs, and performance metrics to drive operational improvements and business outcomes.
• Working knowledge of Lean Six Sigma, Agile, and change management methodologies.
• Strong communication, facilitation, and presentation skills with the ability to influence stakeholders across organizations.

Equinix Benefits

• As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient.
• Employee Assistance Program is available to all employees.
• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.