At a Glance
- Tasks: Lead a team to provide top-notch tech support in a hybrid work setting.
- Company: Join EQ Bank, a forward-thinking financial institution focused on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on compliance and operational excellence.
- Why this job: Make a real impact by transforming tech services and enhancing user experiences.
- Qualifications: Experience in tech service management and strong people skills required.
The predicted salary is between 68175 - 83325 $ per year.
Join EQ Bank as the Technology Workplace Services Lead, executing top-tier end user support in a hybrid work model. Inspire a team of technologists towards service excellence.
This managerial position is critical for managing the operational effectiveness of the Technology Workplace Services at EQ Bank.
Your focus will be on developing processes for incident resolution and facilitating training and recruitment for a skilled team.
By adhering to compliance standards and the Bank's risk appetite framework, you will ensure optimal service delivery and continuous knowledge sharing.
Key
Responsibilities
- Direct the operation of user support services
- Establish flow for incident resolution and service requests
- Mentor and train new technology staff
- Ensure compliance with operational risk policies
- Collaborate with partners for endpoint security
Requirements
- Significant experience in technology service management
- Excellent people management skills
- Familiarity with regulatory compliance frameworks
- Background in user support and incident management
- Comfortable with a hybrid working environment
Transform the technology landscape at EQ Bank and champion user-centric service strategies. #J-18808-Ljbffr
EQ Bank Technology Workplace Services Lead in Toronto employer: EQ Bank
At EQ Bank, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Director in our Toronto office, you will benefit from competitive compensation, comprehensive health benefits, and opportunities for professional development, all while collaborating with innovative leaders who are committed to driving meaningful change in the financial sector. Join us to be part of a forward-thinking team that values your insights and supports your growth in a vibrant city known for its diverse community and rich opportunities.
