Investigate card-related fraud risks for EQ Bank in Toronto, using detection tools, customer service, and disciplined analysis. This hybrid role includes office time.
The Fraud Analyst, Cards, evaluates activity indicating potential financial crime exposure. You will investigate, document, manage, and escalate threats under EQ Bank's fraud program and standards. The work supports compliance, trend analysis, and actionable insights.
Key Responsibilities:
- Monitor inbound fraud queues and service clients
- Analyze detection information to determine required actions
- Collect evidence for reports, prevention, and investigations
- Document findings throughout investigations and maintain case files
- Notify stakeholders about incidents, information, and instructions
Requirements:
- Post-secondary education
- Two-plus years in financial industry fraud or risk management
- Two-plus years of financial industry customer service experience
- Advanced Microsoft Office skills, including Word and Excel
- Knowledge of fraud monitoring tools, online payments, and vulnerabilities
Use fraud investigation, customer service, and analytical judgment to support EQ Bank's Cards fraud program in Toronto.
Fraud Analyst Cards Toronto employer: EQ Bank | Canada's Challenger Bank
At EQ, we pride ourselves on being a forward-thinking employer that values innovation and collaboration. Our dynamic work culture fosters personal and professional growth, offering employees the chance to lead transformative projects in the financial sector while enjoying competitive benefits like a market-leading RRSP match program and comprehensive health coverage. Located in a vibrant community, we empower our team to challenge the status quo and make a meaningful impact on the lives of Canadians every day.
Contact Details:
EQ Bank | Canada's Challenger Bank Recruitment Team
