At a Glance
- Tasks: Lead transformative initiatives in customer self-service and agent efficiency.
- Company: Join EQ Bank, a leader in innovative banking solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Foster a culture of innovation within a high-performing team.
- Why this job: Shape the future of banking with strategic leadership and cutting-edge technology.
- Qualifications: 8+ years in Financial Services and strong leadership experience required.
The predicted salary is between 135000 - 165000 $ per year.
Lead transformative initiatives in customer self-service and agent efficiency with EQ Bank as the Director of Channel Automation.
This hybrid role focuses on strategic vision and technology adoption for enhanced banking experiences.
As the Director of Channel Automation and Knowledge, you will steer EQ Bank's efforts to optimize customer interactions through innovative technologies.
With 8-10 years of diverse business experience, you will forge valuable relationships, ensuring alignment with senior leadership.
This role requires a blend of strategic oversight and hands-on management, fostering a culture of innovation within your high-performing team.
Key
Responsibilities
- Drive the channel automation strategy aligned with business goals
- Champion the adoption of AI, CRM, and cloud technologies
- Build strong stakeholder relationships across various Lines of Business
- Collaborate with tech teams for seamless solution integration
- Manage vendor relationships to foster innovation
Requirements
- Bachelor’s in Business Administration or Management
- 8+ years in Financial Services or regulated environment
- 4+ years in leadership roles, including mentoring
- Proficiency in CRM, AI technology, and vendor management
- Excellent analytical and communication skills
Shape the future of banking with strategic leadership and cutting-edge solutions at EQ Bank. #J-18808-Ljbffr
Director of Channel Automation in Toronto employer: EQ Bank | Canada's Challenger Bank
At EQ, we pride ourselves on being a forward-thinking employer that values innovation and collaboration. Our dynamic work culture fosters personal and professional growth, offering employees the chance to lead transformative projects in the financial sector while enjoying competitive benefits like a market-leading RRSP match program and comprehensive health coverage. Located in a vibrant community, we empower our team to challenge the status quo and make a meaningful impact on the lives of Canadians every day.
Contact Details:
EQ Bank | Canada's Challenger Bank Recruitment Team
