At a Glance
- Tasks: Lead chatbot and IVR strategies, enhancing customer interactions and self-service.
- Company: Join EQ Bank, Canada's innovative Challenger Bank with a focus on technology.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for growth.
- Other info: Collaborative culture with a focus on team performance and regulatory compliance.
- Why this job: Make a real impact in AI initiatives and drive customer experience innovation.
- Qualifications: Experience in strategy development and project management in tech environments.
The predicted salary is between 72000 - 88000 $ per year.
EQ Bank, Canada's Challenger Bank, is seeking an experienced lead for Chatbot, IVR, and AI initiatives.
You will drive strategy, manage cross-functional projects, and collaborate with IT, Operations, Customer Service, and Product teams to enhance self-service and customer interactions.
You will oversee vendor relationships, ensure quality testing, and maintain regulatory compliance while developing a high-performing team in a hybrid work environment at EQ Bank’s Toronto offices.
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Chatbot & IVR Strategy Lead in Toronto employer: EQ Bank | Canada's Challenger Bank
At EQ, we pride ourselves on being a forward-thinking employer that values innovation and collaboration. Our dynamic work culture fosters personal and professional growth, offering employees the chance to lead transformative projects in the financial sector while enjoying competitive benefits like a market-leading RRSP match program and comprehensive health coverage. Located in a vibrant community, we empower our team to challenge the status quo and make a meaningful impact on the lives of Canadians every day.
Contact Details:
EQ Bank | Canada's Challenger Bank Recruitment Team
