Field Service Engineer Sales & Service – Montreal in Montréal

How you can make an impact:

• Perform on-site service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments, calibrations and part replacement – always following service manuals and technical procedures.
• Document and manage all service activities, billing and quality records accurately, whether working in-house, at customer facilities or remotely, ensuring traceability and compliance with our quality standards.
• Plan and manage your schedule in close coordination with Dispatch and your Area Service Manager, maintaining accurate calendar entries and balancing workload to achieve high customer satisfaction.
• Build strong customer relationships by combining excellent technical expertise with clear, proactive communication and a consistently professional, “can-do” attitude before, during, and after each service visit.
• Manage spare parts inventory and company assets.

What sets you apart:

• Must Haves:
• Valid Driver’s license and clean driving record.
• Ability to travel frequently to the US as needed for training.
• Verbal and written communication in English – Bilingual in French strongly preferred.
• Associate’s degree (A.A.) or equivalent from a two-year college or technical school – or comparable military training – combined with approximately three to five years of related field service experience and/or training.
• Strong hands-on technical skills in installation, troubleshooting, calibration and repair of instruments or equipment, with the ability to quickly diagnose issues and implement effective solutions.

What we offer:

• Purpose and impact. Your work keeps critical laboratory instruments running reliably, directly supporting researchers and clinicians who improve people’s lives.
• We value your expertise. A competitive compensation package with an annual base of $75k - $80k CAD, and a competitive bonus structure reflects your technical skills, field experience and customer impact.
• Mobile and flexible work. A field-based role with a company vehicle and the autonomy to organize your service visits in coordination with your team.
• Comprehensive benefits. Access to a competitive total rewards package, including health, financial and other benefits that support you in different stages of life.
• Room to grow. Ongoing service training, certifications and development opportunities that deepen your technical knowledge and open up future career paths.
• Strong team behind you. Close collaboration with dispatch, service management and technical experts who support you in the field.