Bring mining parts expertise to Epiroc as a Customer Care Representative in Timmins, Ontario, serving customers through a hybrid inside-sales schedule.
This Customer Care Representative supports Epiroc Canada Customer Center customers across commercial inquiries and sales administration. The position handles parts, service, equipment pricing, delivery questions, troubleshooting, returns, credits, and customer complaints. It also coordinates with sales and supply chain teams.
Key Responsibilities:
- Provide commercial parts support to mining and construction customers
- Handle calls about prices, deliveries, parts, service, and equipment
- Respond to stock, pricing, lead-time, availability, and returns inquiries
- Investigate part sales and pricing problems using technical expertise
- Coordinate order fulfillment, expediting, allocations, and alternative solutions
Requirements:
- Five to ten years of customer service experience preferred
- Mining and construction industry experience required for consideration
- Five-plus years operating Epiroc or heavy equipment underground or surface
- High school diploma required; post-secondary education preferred
- Excellent communication, organization, and multitasking abilities
Use mining equipment knowledge, commercial support skills, and customer service experience to serve Epiroc customers from Timmins.
Mining Parts Customer Care Representative employer: Epiroc Group
Epiroc is an exceptional employer located in Balmertown, ON, offering a dynamic work culture that prioritizes innovation and collaboration. Employees benefit from competitive wages, a comprehensive benefits package, and ample opportunities for professional growth through training and apprenticeships. With a commitment to sustainability and community engagement, Epiroc fosters an inclusive environment where diverse talents can thrive and contribute to meaningful projects in the mining and construction sectors.
