At a Glance
- Tasks: Coordinate medical and non-medical assistance for travelers in a fast-paced environment.
- Company: Epic Health Solutions, a leader in emergency assistance services.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team and thrive in a supportive, fast-paced atmosphere.
- Why this job: Make a real difference by helping people in need during emergencies.
- Qualifications: Fluent in English and French, with strong communication and problem-solving skills.
The predicted salary is between 47250 - 57750 $ per year.
Emergency Assistance Coordinator
Location
Markham, Ontario, Canada (Hybrid)
Employment Type
Full-Time
Languages
Fluent English and French
About the Role
Epic Health Solutions is seeking an Emergency Assistance Coordinator to support medical and non-medical assistance cases in a fast-paced 24/7 international environment.
The successful candidate will coordinate assistance services for travelers, communicate with healthcare providers and clients, maintain accurate case documentation, and ensure timely follow-up and resolution of cases.
Key
Responsibilities
- Respond to medical and non-medical assistance requests via phone and email.
- Open, update, and maintain accurate case records in CRM systems.
- Coordinate with healthcare providers, clients, and internal teams.
- Interpret policy benefits, limitations, and service provisions.
- Monitor active cases and ensure timely follow-up and escalation when required.
- Maintain clear communication with travelers, providers, and stakeholders.
- Ensure compliance with company procedures, privacy requirements, and service standards.
- Support Medical Case Management and Claims teams as needed.
Qualifications
- Fluent English and French (written and spoken) required.
- High school diploma or equivalent.
- 3+ years of experience in insurance, healthcare coordination, travel assistance, customer service, or a related field preferred.
- Strong communication, customer service, and problem-solving skills.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency with Microsoft Office and CRM systems.
- Spanish is considered an asset.
- Schedule
This is a hybrid position based in Markham, Ontario, Canada.
The role requires availability to work rotating shifts in a 24/7 operation, including evenings, overnight shifts, weekends, and holidays.
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Emergency Assistance Coordinator in Markham employer: Epic Health Solutions
Epic Health Solutions is an exceptional employer that values its employees by fostering a supportive and dynamic work culture in Markham, Ontario. With a focus on professional growth, the company offers comprehensive training and development opportunities, ensuring that team members thrive in their roles while contributing to meaningful assistance services in a fast-paced international environment. The hybrid work model promotes flexibility, allowing employees to balance their personal and professional lives effectively.
