Children and Youth Worker in Ottawa

Full-time position (35 hours per week) for a 14-month contract ending December 31 st , 2027

• Location
• Nature of the work
• As the

Children and Youth Worker , you will be responsible for ensuring direct services, such as school groups, one-on-one counselling, parenting support, identification, and response to needs, are offered to youth aged 6 -21 years and their families.

They will function as a member of the Family and Community team and multi-service Centre and liaise with the community as required.

Responsibilities

• Assessing clients’ needs in both French and English.
• Dealing with clients with complaints, cancellations or problems concerning different Children and Youth services and escalating as necessary.
• Making recommendations for expansion/change of the program.
• Referring clients to the appropriate services within and outside of the Centre and playing an advocacy role where appropriate.
• Mobilizing and coordinating appropriate resources to respond to the needs of clients.
• Participate in the design and implementation of service delivery programs to meet the identified needs of clients.
• Provide information and advocacy on behalf of clients to ensure that the clients receive community services.
• Respond to and take appropriate action for emergencies.
• Occasionally represent the Centre by engaging in public speaking at the various agencies as appropriate.
• Ensuring coordination of resources and services are available to clients and their families.
• Maintaining visibility of programs through the use of the media and other appropriate sources.
• Establishing and maintaining regular contact with community partners and the community.
• Designing appropriate forms and systems for implementing the program.
• Develop and maintain Program procedures, processes and forms.
• Receiving and making referrals to ensure integration of services.
• Actively participate in center-wide activities and committees to promote and sustain the successful operations of the center.
• What we would like to find in you
• BSW, university degree in another related discipline or diploma in social work with relevant experience.
• A minimum of two years’ experience in youth-related programming.
• Experience in a social service setting.
• Fluency in oral and written communication in English and French.

French language skills are mandatory.

• Demonstrated ability to work effectively in a multi-service team.
• Ability to work independently and take initiative.
• Excellent communication skills and strong interpersonal skills.
• A willingness to maintain high-quality, client-centred services through superior organizational and problem-solving skills.
• Must submit and maintain a favourable criminal reference check.
• Must have a valid driver’s licence and have access to a motor vehicle.
• Knowledge of Gloucester and the area is an asset.
• Demonstrated understanding of issues facing youth.
• Thorough knowledge and understanding of community resources.
• Ability to provide clients with a welcoming, compassionate, and safe environment.
• Employees must be available to work at either EORC location, depending on program and organizational requirements.
• Knowledge of MS Office Applications, and experience working within a Client Information Management System.
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