Application troubleshooting and customer guidance define this Enverus support role. Assist users through phone, email, and virtual screen sharing within organizational agreements.
As an Application Customer Support Analyst, you support Enverus software applications and help customers maximize product value. The work includes diagnosing issues, documenting requests, educating users, and maintaining technical knowledge. You will also collaborate with internal teams, manage escalations, and provide updates on unresolved cases.
Key Responsibilities:
- Provide front line application support through phone, email, and screen sharing
- Diagnose software issues and resolve customer problems efficiently
- Document customer requests and escalate product issues with context
- Educate customers on login, navigation, training, and product value
- Collaborate across teams and update customers on outstanding issues
Requirements:
- Two or more years in application or client facing support
- Bachelor's degree or industry experience is a plus
- Technical expertise for troubleshooting and resolving client inquiries
- Strong empathy, listening, curiosity, and interpersonal skills
- Ability to manage inquiries, resolve conflict, and adapt positively
Apply your troubleshooting, customer education, and escalation skills while supporting Enverus applications and customer satisfaction.
Application Support Analyst Enverus in Calgary employer: Enverus Intelligence Research Inc.
Enverus Intelligence Research Inc. is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Site Reliability Engineer role in Canada. With a strong emphasis on employee growth, you will have access to cutting-edge technology and opportunities to lead impactful projects in AWS and CI/CD, all while enjoying a supportive environment that values work-life balance and professional development.
Contact Details:
Enverus Intelligence Research Inc. Recruitment Team
