Community Case Manager in Calgary

Reporting to the Program Manager - Community Housing, the Case Manager - Community is responsible for case management including but not limited to goal planning, client assessments, weekly check-ins, support, and advocacy. The individual in this role will develop a detailed understanding of the operations of Community Programs and could work in a dynamic and ever-changing environment, assisting clients in developing life skills.

Roles and Responsibilities Include:

• Collaborative Mindset: Fostering open communication and cooperation to achieve shared organizational goals.
• Culture of Support: Contributing to a positive work environment by building strong, trust-based relationships with all team members and departments.
• Interdepartmental Problem-Solving: Working closely with all departments to identify challenges and share knowledge to drive solutions to create a united team.
• Participating in staff events and functions essential to support fun and dynamic team functions to participate in CDC culture.

Position Summary:

• Mentoring clients and overseeing clients’ progress and interventions.
• Monitoring housing and providing support, advice, and direction while ensuring open communication.
• Maintaining conditions of properties, including keeping high standards of health, safety, and cleanliness for the clients.
• Reporting to Property Management on all maintenance needs as well as emergencies related to property.
• Tracking progress of clients and frequently analyzing, assessing, and reviewing their objectives.
• Keeping accurate and up-to-date case files, incorporating regular written case notes for clients, as well as relapse prevention plans relevant to all client cases.
• Attending all meetings relevant to your position, i.e., weekly staff meetings, daily case management meetings, and other meetings on an as-needed basis.
• Will serve on call rotation once every 8-10 weeks.

Qualifications and Requirements:

• Post-secondary degree/diploma/certificate in Social Work, Addictions Studies, Psychology, Behavioral Science, or a related and relevant discipline is preferred.
• A minimum of 3 years’ experience working in the field of addiction and with marginalized populations.
• Must have a valid driver’s license with 2 million liability insurance.
• Must have a dependable vehicle.
• Well-developed and effective communication skills (written and oral).
• Demonstrated skills in critical thinking.
• Experience with HMIS database is an asset.
• Flexibility for after-hours work as required to meet client needs.

Skills and Abilities:

• Ability to effectively manage confrontations and conflict.
• Self-starter with excellent organizational and problem-solving skills.
• Ability to manage priorities and workflow demonstrating excellent time management skills.
• Knowledge of local social service agencies and referrals.
• Knowledge in preparing reports, and ability to maintain client case files.
• Ability to work with minimal supervision, take initiative and be self-motivated.
• Acute attention to detail and a commitment to excellence and high standards.

We thank all applicants for their interest; however, only qualified candidates selected for interviews will be contacted. We regret that we are unable to accept telephone inquiries.