Deliver trusted energy support remotely for ENMAX, using phone, email, and live chat to resolve Albertans' inquiries professionally. This permanent part-time role is primarily remote.
As an ENMAX Customer Service Representative, you will represent the brand while providing first-contact resolution for energy customers. You will explain billing, account details, services, policies, and options clearly. The work requires analytical skills, sound judgment, computer proficiency, and sensitivity to customer needs.
Key Responsibilities:
- Deliver positive service across phone, email, and live chat
- Resolve inquiries involving bills, products, and new service
- Explain account details, policies, and available options clearly
- Escalate complex calls through support teams appropriately
- Recommend customer-focused products, services, and solutions
Requirements:
- High school diploma or G.E.D.
- At least one year of customer service experience
- Minimum typing speed of 40 words per minute
- Dedicated private workspace and residence within 45 minutes
- Fully flexible availability for rotational call centre shifts
Use customer service, analytical judgment, and computer skills to support ENMAX customers across phone, email, and live chat.
Remote Energy Customer Service Representative in Toronto employer: enmax
At ENMAX, we pride ourselves on fostering a collaborative and inclusive work environment where employees can thrive and contribute to a sustainable energy future. Our Calgary location offers unique benefits such as a flexible hybrid work model, comprehensive wellness programs, and amenities like an onsite fitness facility and childcare centre, all designed to support your work-life balance. Join us to unlock your potential and be part of a team that values safety, integrity, and innovation while making a meaningful impact in the community.
