At a Glance
- Tasks: Help Alberta energy customers via phone, email, and live chat while solving their inquiries.
- Company: Join ENMAX, a leader in energy customer service with a supportive team.
- Benefits: Enjoy flexible shifts, competitive pay, and the chance to work from home.
- Other info: Work remotely with opportunities for growth in a dynamic environment.
- Why this job: Make a difference by providing top-notch service to energy customers in Alberta.
- Qualifications: High school diploma and at least one year of customer service experience required.
The predicted salary is between 39600 - 48400 $ per year.
Serve Alberta energy customers remotely through phone, email, and live chat while applying analytical skills and sound judgment. Calgary proximity is required.
At ENMAX, Customer Service Representatives provide first-contact resolution for inquiries about bills, services, products, and new connections.
This primarily remote role requires a private workspace and residence within 45 minutes of Calgary headquarters.
You will explain account information clearly while balancing accuracy, quality, efficiency, and customer experience.
Key Responsibilities
- Deliver professional service across phone, email, and live chat
- Resolve inquiries involving bills, products, services, and new connections
- Explain account details, policies, options, and processes clearly
- Escalate complex calls through support and escalation teams
- Recommend solutions matching identified customer needs
Requirements
- High school diploma or G. E. D.
- At least one year of customer service experience
- Analytical skills, good judgment, and customer sensitivity
- Minimum typing speed of 40 words per minute
- Flexible availability for rotational shifts and private workspace
Bring customer service, computer navigation, problem resolution, and consultative sales skills to ENMAX's Calgary-area energy support team.
Energy Customer Service Representative – Remote in Mississauga employer: ENMAX Corporation
ENMAX is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Project Managers passionate about driving impactful energy projects in Calgary. With a strong commitment to employee growth, ENMAX offers ongoing professional development opportunities and a supportive environment that prioritizes safety and customer satisfaction. Join a team dedicated to powering Alberta's future while enjoying the benefits of a stable, permanent position within a community-focused organization.
