Serve Alberta energy customers remotely through phone, email, and live chat while applying analytical skills and sound judgment. Calgary proximity is required.
At ENMAX, Customer Service Representatives provide first-contact resolution for inquiries about bills, services, products, and new connections. This primarily remote role requires a private workspace and residence within 45 minutes of Calgary headquarters. You will explain account information clearly while balancing accuracy, quality, efficiency, and customer experience.
Key Responsibilities:
- Deliver professional service across phone, email, and live chat
- Resolve inquiries involving bills, products, services, and new connections
- Explain account details, policies, options, and processes clearly
- Escalate complex calls through support and escalation teams
- Recommend solutions matching identified customer needs
Requirements:
- High school diploma or G.E.D.
- At least one year of customer service experience
- Analytical skills, good judgment, and customer sensitivity
- Minimum typing speed of 40 words per minute
- Flexible availability for rotational shifts and private workspace
Bring customer service, computer navigation, problem resolution, and consultative sales skills to ENMAX's Calgary-area energy support team.
Remote Energy Customer Service Representative in Calgary employer: ENMAX Corporation
ENMAX is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Project Managers passionate about driving impactful energy projects in Calgary. With a strong commitment to employee growth, ENMAX offers ongoing professional development opportunities and a supportive environment that prioritizes safety and customer satisfaction. Join a team dedicated to powering Alberta's future while enjoying the benefits of a stable, permanent position within a community-focused organization.
