Lead the Technical Account Management at Instacart as a Senior Manager. Drive post-launch technical excellence for Storefront Pro in a flexible, team-oriented work environment.
As a Senior Manager at Instacart, you will build and lead a world-class Technical Account Management team focused on our premier e-commerce solution, Storefront Pro. You'll define platform health measures while navigating complex stakeholder interactions and leading a rapidly growing practice. By overseeing training and development initiatives, you will ensure alignment and strategic focus in delivering exceptional customer experiences.
Key Responsibilities:
- Hire and develop the Technical Account Management team
- Define key metrics for SFP health and performance
- Design a scalable operating model for team assignments
- Manage communications with C-suite retailer stakeholders
- Lead cross-functional initiatives for continuous improvement
Requirements:
- 10+ years in technical account management or solutions engineering
- 5+ years in team leadership and scaling roles
- Strong communication skills for high-level stakeholder engagement
- Proven ability to drive large-scale transformations
- Solid understanding of engineering in SaaS environments
Elevate Instacart's Technical Account Management and contribute to shaping outstanding customer experiences in e-commerce.
Senior Manager Technical Account Management in Ottawa employer: EngineersOfAI
At Stripe, we pride ourselves on being an exceptional employer that fosters innovation and collaboration within our ML Infra team. Our vibrant work culture encourages continuous learning and growth, offering employees the chance to tackle meaningful challenges in machine learning infrastructure while enjoying competitive benefits and a supportive environment. Located in a dynamic tech hub, we provide unique opportunities for professional development and the chance to make a significant impact in the world of payment solutions.
