Step into the role of Service Clerk with Enercare in Markham! As a key point of contact, you'll enhance customer satisfaction by optimizing scheduling and managing service requests.
This hands-on role supports field staff operations and directly reports to the Operations Manager. Your responsibilities include managing technician schedules, ensuring accurate service transaction reconciliation, and addressing customer escalations promptly. Your commitment to service excellence will be essential in meeting Enercare's high standards.
Key Responsibilities:
- Manage and optimize technician schedules daily
- Handle escalations and customer inquiries promptly
- Reconcile service transactions and validate charges
- Update scheduling software and prepare reports
- Provide quotes for installations and manage parts sourcing
Requirements:
- Customer-focused with strong communication skills
- Proficient in scheduling software and MS Office
- Exceptional organizational and multitasking skills
- Minimum Grade 12 education required
- Ability to adapt in a dynamic work environment
Drive Enercare's mission forward and be a part of a dedicated team focused on customer satisfaction and operational excellence.
Markham Service Clerk at Enercare employer: Enercare Inc.
Enercare Inc. is an exceptional employer that prioritizes employee growth and a collaborative work culture, making it a great place for professionals in the Delivery Lead role. Located in Markham, employees benefit from a diverse environment that fosters innovation and accountability while providing opportunities to develop expertise in Salesforce ecosystems. With a strong commitment to health and safety, as well as community support, Enercare ensures that every team member feels valued and empowered to contribute meaningfully.
