Delivery Lead, Sales Platforms in Markham

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is a proudly Canadian‑owned company, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day.

Role: Delivery Lead

Status: Regular, Full Time

Reports to: Director, Sales & Service Platforms

Department: IT

Location: Markham

Compensation: $122,963 - $169,689

Summary: The Delivery Lead (Manager), Sales Platforms is a strategic technology leader responsible for the end‑to‑end delivery, evolution, and performance of Salesforce ecosystems, including Sales Cloud, Marketing Cloud (SFMC), Experience Cloud, and other Sales Software tools. This role partners with business and technology stakeholders across Sales, Marketing, Customer Experience, Operations, and IT to deliver secure, scalable, and customer‑centric solutions.

Responsibilities:

• Build and sustain a high‑performance, inclusive delivery organisation focused on accountability, innovation, and continuous improvement.
• Lead and mentor cross‑functional teams including developers, admins, QA, business analysts, and marketing technologists.
• Drive a culture of ownership across product delivery, platform health, and business outcomes.
• Develop and execute a talent strategy to attract, retain, and grow digital platform expertise.
• Serve as the technology owner for Sales platforms, including Sales Cloud, Marketing Cloud, Experience Cloud, and other Sales Software.
• Define and organise the platform roadmap aligned to business priorities.
• Drive platform standardisation and governance across business units.
• Lead modernisation initiatives including API‑first integrations, event‑driven architecture, and automation.
• Own delivery across the full SDLC: Intake, business analysis, solution design, development, testing, deployment, and release management.
• Ensure high‑quality delivery of sales enhancements and new capabilities, Marketing automation journeys and campaigns, integrations across platforms, and third‑party systems.
• Promote best practices in Agile delivery, DevOps, and secure and scalable Salesforce architecture.
• Manage delivery portfolios through Azure DevOps or equivalent backlog tools with clear linkage to business KPIs.
• Partner closely with Sales, Marketing, Customer Experience, Operations, Finance, and IT leadership to define priorities and deliver outcomes.
• Act as a trusted advisor to senior stakeholders, including VP and C‑level audiences.
• Manage vendor and partner relationships, ensuring performance, cost efficiency, and SLA adherence.
• Ensure Sales platforms comply with data privacy, security, and regulatory requirements.
• Establish and govern change management processes, release management and environment strategies, data governance and access controls across Salesforce platforms.
• Proactively identify and mitigate risks related to platform performance and deliverability.
• Define and monitor KPIs across platforms.
• Leverage data‑driven insights to optimise platform capabilities and ROI.

Qualifications:

• 8–10+ years of experience in enterprise application delivery, including 5+ years in leadership roles.
• Strong experience with Salesforce ecosystem, including Sales Cloud, Marketing Cloud, Experience Cloud.
• Experience with other Sales software tools and workflows.
• Proven success delivering large‑scale transformations in a matrixed environment.
• Strong business acumen with the ability to translate sales, marketing, and customer experience needs into technology strategies.
• Experience managing vendor partners and SI engagements.
• Deep understanding of Agile delivery methodologies, DevOps and CI/CD practices.
• Familiarity with data platforms, segmentation, and customer data architecture is an asset.
• Certifications such as Salesforce Administrator, Platform App Builder, PMP, SAFe, or ITIL are preferred.
• Excellent communication and stakeholder management skills with the ability to influence across all levels.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law.