Lead audio-visual floor operations with Encore, combining customer service and team supervision in a hotel or convention center environment.
The Event Operations Manager manages daily technician workflow, equipment delivery, inventory control, and client service. This manager also schedules staff, reviews billing, supports meetings, and ensures setups meet client and hotel specifications. The position reports to an Operations Director or Director, Event Technology at qualifying locations.
Key Responsibilities:
- Manage daily floor activities and technician workflow
- Supervise scheduling, timekeeping, delegation, and team performance
- Maintain equipment sheets, inventory levels, safety, and security
- Meet guests onsite and verify equipment setup functionality
- Mentor technicians in customer service and onsite upselling
Requirements:
- High School Diploma required; Bachelor's degree preferred
- Four-plus years audio-visual and hospitality experience
- Two-plus years supervisory experience or Encore ADOP completion
- Working knowledge of live-show audio-visual equipment
- Proficiency with Microsoft Office, Internet, hardware, and software
Bring audio-visual operations, leadership, inventory control, and customer satisfaction expertise to Encore's event services teams.
Event Operations Manager Audio Visual in Vancouver employer: Encore
Encore is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the vibrant city of Oakville. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects that leverage cutting-edge technology. The hybrid work model allows for flexibility while ensuring you remain connected with a dynamic team dedicated to delivering outstanding client solutions.
