Join ENCORE as an Event Operations Manager, leading floor operations with a focus on customer service and performance management. This role oversees technicians and ensures top-tier equipment service delivery.
As an Event Operations Manager, you will supervise daily activities, guiding team members while maintaining high-quality standards. Your proficiency in audio-visual technology and leadership will be critical in achieving revenue goals and enhancing client satisfaction. Collaborate closely with clients and vendors to foster superior service, while managing inventory and billing procedures effectively.
Key Responsibilities:
- Manage floor activities and technician workflows daily
- Supervise scheduling, timekeeping, and team performance
- Ensure billing accuracy and resolve client challenges
- Maintain inventory levels and equipment quality assurance
- Attend meetings to coordinate event logistics
Requirements:
- High School Diploma required; Bachelor's preferred
- 4+ years in audio-visual/hospitality, 2+ years in supervision
- Strong knowledge of audio-visual systems
- Proficient in Microsoft Office and general software
- Excellent leadership and customer service skills
Drive operational excellence and client satisfaction as the Event Operations Manager at ENCORE, where your leadership impacts every event.
Event Operations Manager at ENCORE in Vancouver employer: Encore Global
At ENCORE, we pride ourselves on being an exceptional employer that values innovation and teamwork in the vibrant hotel and convention centre environment. Our commitment to employee growth is evident through continuous learning opportunities and a supportive work culture that fosters collaboration and excellence in event technology management. Join us to be part of a dynamic team where your contributions directly impact client satisfaction and operational success.
