Lead audio-visual floor operations as an Event Operations Manager, focusing on customer service, technician workflow, and team leadership. Work occurs in hotel and convention center environments.
This Encore manager oversees daily event technology operations and reports to an Operations Director or Director, Event Technology at qualifying locations. The position combines workforce and inventory cost control with client service and staff development. It requires audio-visual knowledge, supervisory experience, and operational judgment.
Key Responsibilities:
- Manage technician workflow and daily floor activities
- Supervise scheduling, timekeeping, and operational staff
- Maintain equipment sheets, inventory, safety, and quality
- Meet guests and verify equipment setups onsite
- Review billing and identify potential client challenges
Requirements:
- High School Diploma required; Bachelor's degree preferred
- Four-plus years audio-visual and hospitality experience
- Two-plus years supervisory experience or Encore ADOP completion
- Working knowledge of live-show audio-visual equipment
- Computer hardware, software, Internet, and Microsoft Office proficiency
Apply event operations leadership, audio-visual expertise, and customer service focus to support successful Encore productions.
Event Operations Manager Audio Visual in Toronto employer: Encore Global
At ENCORE, we pride ourselves on being an exceptional employer that values innovation and teamwork in the vibrant hotel and convention centre environment. Our commitment to employee growth is evident through continuous learning opportunities and a supportive work culture that fosters collaboration and excellence in event technology management. Join us to be part of a dynamic team where your contributions directly impact client satisfaction and operational success.
