Elevate client experiences as an Event Technical Lead, managing audiovisual setups in a hospitality environment. Ensure customer satisfaction through technical support and exceptional service.
In this pivotal role at Encore, you will lead the operation and setup of audiovisual systems for events. Your expertise in troubleshooting, customer service, and technical understanding will be vital. With 2-3 years of audio-visual experience and a focus on exceeding guest expectations, you'll foster strong client relationships through effective communication.
Key Responsibilities:
- Setup and breakdown audiovisual equipment efficiently
- Troubleshoot and resolve equipment issues promptly
- Mentor and lead other Technicians in service excellence
- Maintain positive client relations through communication
- Monitor events to ensure guest satisfaction
Requirements:
- High school diploma required; Associate's preferred
- 2-3 years of audio-visual experience required
- 2-3 years of customer service or hospitality experience preferred
- Achieve Technical 1-Star Certification within 60 days
- Valid driver's license required for company vehicle operation
Utilize your technical skills and customer service expertise to create memorable events as part of the Encore team.
Event Technical Lead in Hospitality in Calgary employer: Encore Global
At ENCORE, we pride ourselves on being an exceptional employer that values innovation and teamwork in the vibrant hotel and convention centre environment. Our commitment to employee growth is evident through continuous learning opportunities and a supportive work culture that fosters collaboration and excellence in event technology management. Join us to be part of a dynamic team where your contributions directly impact client satisfaction and operational success.
