At a Glance
- Tasks: Support employees with HR inquiries using Workday and Neocase in a hybrid contact centre.
- Company: Join Enbridge, a leader in energy solutions with a commitment to employee support.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Make a difference by helping employees navigate HR processes and tools.
- Qualifications: 3+ years in customer service or HR operations; Workday experience preferred.
The predicted salary is between 45000 - 55000 $ per year.
Support employees through Workday and Neocase as an Employee Services Representative in a hybrid Edmonton or North York contact centre. Resolve HR questions professionally.
Enbridge seeks an Employee Services Representative with at least three years of customer service or related HR operations experience.
You will handle payroll, benefits, pension, time, leave, policy, onboarding, and offboarding inquiries.
The work requires strong communication, judgment, documentation, and HRIS knowledge.
Key Responsibilities
- Answer HR inquiries through phone, chat, case, and email
- Research and resolve standard issues within established service levels
- Guide employees through Workday, Mya, and digital HR tools
- Document interactions and investigations in Neocase and HR systems
- Recommend improvements and support coaching, training, and knowledge sharing
Requirements
- Minimum three years customer service or related HR operations experience
- Experience with Workday and case management systems
- Excellent written and verbal communication skills
- Strong judgment, problem solving, and prioritization abilities
- English fluency; French bilingualism considered an asset
Use customer service, HRIS, and case management expertise to deliver accurate employee support for Enbridge across multiple channels.
Employee Services Representative HRIS in Edmonton employer: Enbridge Inc.
Enbridge Inc. is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Toronto. With a strong commitment to employee growth, you will have access to mentorship opportunities and the chance to lead impactful projects within a supportive team environment. Enjoy the benefits of a hybrid work model, competitive compensation, and a focus on safety and compliance, making it a rewarding place to advance your career as a Pipeline Engineer.
