At a Glance
- Tasks: Shape digital client journeys using Figma and Lucidchart to enhance web and mobile experiences.
- Company: Join Empire Life, a leader in innovative digital marketing solutions.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential in a supportive environment.
- Why this job: Make a real impact on client experiences while collaborating with diverse teams.
- Qualifications: Post-secondary education in relevant fields and experience in digital marketing or user experience.
The predicted salary is between 67500 - 82500 $ per year.
Shape digital client journeys with Figma and Lucidchart at Empire Life, working hybrid in Kingston or Toronto’s York Mills. Optimize web and mobile experiences for clients. This Digital Client Experience Specialist supports Empire Life’s Marketing team with Group Benefits and Group Retirement Savings experiences. You will map personas, analyze research, and improve digital journeys across client touchpoints. The work combines digital marketing, portal management, journey mapping, and cross-functional collaboration with product, design, technology, legal, compliance, and operations teams.
Key Responsibilities:
- Map and continuously optimize end-to-end client journeys
- Manage web portal and mobile application experiences
- Define personas and translate insights into design briefs
- Use Figma and Lucidchart to visualize user flows
- Track digital journey performance and engagement metrics
Requirements:
- Post-secondary education in digital marketing, business, information technology, or related field
- Three or more years in digital marketing, product support, or user experience
- Experience developing personas, journey maps, and process flows
- Familiarity with web portals, mobile apps, and product administration
- Knowledge of analytics tools, Agile methods, and product backlogs
- Bring journey mapping, digital marketing, and analytical skills to improve Empire Life’s web and mobile client experiences.
Digital Experience Journey Specialist in Toronto employer: Empire
L'Empire Vie se distingue comme un employeur de choix grâce à son engagement envers la diversité, l'équité et l'inclusion, offrant un environnement de travail hybride qui favorise l'équilibre entre vie professionnelle et personnelle. Avec des opportunités de développement professionnel, des salaires compétitifs et une gamme complète d'avantages sociaux, les employés peuvent s'épanouir tout en contribuant à des pratiques commerciales conformes et éthiques dans un cadre dynamique à Kingston, ON.
