My client, a leading technology consulting practice, is seeking an experienced ServiceNow Technical Architect to join its national ServiceNow team. This is a strategic, hands‑on role for an architect who enjoys setting technical direction, influencing stakeholders, and delivering secure, scalable, and high‑performing ServiceNow platforms in complex enterprise environments.
What You’ll Be Doing
- Architect and design end‑to‑end ServiceNow solutions aligned with business goals and enterprise architecture standards
- Define and enforce ServiceNow architectural best practices, governance models, and technical standards
- Lead technical design workshops and evaluate new ServiceNow capabilities to drive innovation and platform optimization
- Design and oversee integrations with external systems using REST/SOAP APIs and JSON/XML
- Partner with business and technical stakeholders to translate requirements into scalable, resilient technical solutions
- Provide technical leadership and guidance to development teams on complex workflows, custom apps, and integrations
- Ensure platform security, performance, and reliability through proactive risk management and continuous improvement
- Develop and maintain architecture documentation, solution blueprints, and technical standards
- Communicate architectural vision and technical strategy to senior leaders and executives
What My Client Is Looking For
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
- ServiceNow certifications such as CSA, CAD, or Implementation Specialist (CTA is a strong asset)
- 7+ years of hands‑on ServiceNow experience, including solution architecture and technical leadership
- Experience implementing DevOps practices, CI/CD pipelines, and source control within ServiceNow
- Excellent analytical and problem‑solving skills with strong attention to detail
- Strong communication and leadership skills with the ability to influence technical direction
- Knowledge of ITSM frameworks and ITIL (v3 or later) is an asset
- Exposure to other ITSM platforms is a plus
📩 Interested or know a strong ServiceNow Architect?
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ServiceNow Technical Architect in Vancouver employer: emergiTEL
emergiTEL is an exceptional employer, offering a dynamic work environment in the heart of Toronto's tech scene. With a strong focus on employee growth and development, we provide opportunities for continuous learning and innovation in the digital identity industry. Our collaborative culture fosters creativity and teamwork, ensuring that every team member contributes to meaningful projects that have a real impact on security and privacy.
