IT Analyst in Ottawa

We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core values empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there are no boundaries. We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction.

Above all, we are a group of individuals with unique experiences and at EllisDon, we choose to celebrate the strength in our differences, every day. EllisDon’s commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon’s purpose is to provide people with similar values the opportunity to achieve to their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others.

You as an IT Analyst will:

• Champion the Digital & Data Engineering message to the business.
• Provide level 1-2.5 support for hardware, software, and network problems reported, documenting problems and solutions as required.
• Assist in 1st and 2nd level hardware and software support when required.
• Liaise with and participate in solving 3rd level complex or unsolved problems.
• Manage, support, and ensure operating viability, including imaging and provisioning of mobile devices, Windows PCs, and MacBooks, and report any abnormalities.
• Manage, support, and ensure operating viability of jobsite network infrastructure, including configuring firewalls, switches, wireless access points, wireless bridge, security cameras, wireless signal boosters, VoIP phones, DMZ network, and other systems unique to a specific jobsite.
• Ensure the 24/7 availability and performance of the network that supports our systems, including some “on-call” responsibilities.
• Project Management duties, including determining business requirements, obtaining quotes from vendors to meet business requirements for new construction projects.
• Project deployment duties, including hardware setup and configuration, setting up conference rooms and assisting on hosting web conferences via MS Teams, Zoom, and Webex.
• Follow and maintain EllisDon IT policies, documentation, and best practices guidelines.
• Escalate technical issues when necessary, offer excellent customer service, and stay current with IT trends and advancements.
• Follow EllisDon IT Security best practices and guidelines and contribute to our library of Standard Operating Procedures.
• Maintain records within ServiceNow.
• Coordinate IT services and support for jobsites.
• Assist on corporate network maintenance tasks when required.

Is this the right role for you?

• You have a post-secondary degree/diploma in a related field and a minimum of 4 years IT support related experience including troubleshooting advanced issues.
• In office position.
• Industry Certification is preferred: CCNA, CompTIA A+, CompTIA Network+, and Microsoft Certifications are desired.
• Solid understanding of LAN, WAN, TCP/IP, Ethernet.
• Valid driver's license, and personal vehicle to coordinate IT services and travel between jobsites/offices.
• Nice to have: Bilingual in French and English.
• Nice to have: Able to obtain Secret Level security clearance.

The salary range for this position is $60,000 - $70,000. EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity.

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity.

Accommodation for Applicants with disabilities will be made during the recruitment process when requested. We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates.