Technical software support expertise meets EllisDon's Senior Software Support Analyst role in Mississauga, Ontario. Investigate issues, explain causes, and guide users.
This senior position supports users through technical escalations and client issues. You will analyze APIs, logs, and browser developer tools while communicating clearly with customers. The work also emphasizes documentation, process enforcement, monitoring data, and lightweight automation.
Key Responsibilities:
- Consult closely with users about software issues
- Investigate, reproduce, and diagnose bugs before escalation
- Identify recurring workflow and customer journey pain points
- Create knowledge articles and standardized team procedures
- Document user needs for Product and Engineering teams
Requirements:
- Minimum five years in software support or customer success
- Independent ownership of technical escalations and client issues
- Understanding of APIs, logs, or browser developer tools
- Strong communication and rapport-building abilities
- Comfort using monitoring data and lightweight automation tools
Bring technical diagnosis, user communication, documentation, and automation skills to EllisDon's software support team in Mississauga.
Senior Technical Software Support Analyst in Mississauga employer: EllisDon Corporation
EllisDon Corporation is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Product Owner in the Construction Tech sector. With a strong emphasis on employee growth and development, you will have access to cutting-edge projects and the opportunity to work alongside talented professionals in a dynamic environment. Located in a vibrant area, EllisDon offers unique advantages such as flexible work arrangements and a commitment to digital transformation, ensuring that your contributions are meaningful and impactful.
