Senior Service Coach – Hybrid in Calgary

Senior Service Coach – Hybrid in Calgary

Calgary Full-Time 63000 - 77000 $ / year (est.) Hybrid
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At a Glance

  • Tasks: Support branch teams with inquiries and provide friendly service to enhance client experiences.
  • Company: Join Edward Jones, a leader in financial services with a supportive culture.
  • Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
  • Other info: Dynamic role with opportunities to identify trends and simplify procedures.
  • Why this job: Make a real difference by coaching teammates and improving service processes.
  • Qualifications: Five years in financial services, strong communication, and computer skills required.

The predicted salary is between 63000 - 77000 $ per year.

Edward Jones in Calgary seeks a Senior Service Specialist to support branch teams with operational, product, compliance and system inquiries.

You will provide timely, friendly service and resolve issues to ensure a seamless client and colleague experience.

You will coach teammates, handle escalations, and help identify trends to simplify procedures and improve service.

Applicants should have at least five years in financial services, excellent communication, and strong computer skills.

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Senior Service Coach – Hybrid in Calgary employer: Edward Jones

Edward Jones is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to lead transformative initiatives in the financial services sector. Located in Canada, the company offers competitive benefits, professional development opportunities, and a commitment to work-life balance, making it an ideal place for those looking to make a meaningful impact while growing their careers.

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Contact Details:

Edward Jones Recruitment Team

We think you need these skills to ace Senior Service Coach – Hybrid in Calgary

Operational Support
Product Knowledge
Compliance Knowledge
System Inquiry Resolution
Customer Service
Coaching Skills
Issue Resolution