Hybrid Account Specialist in Burnaby

Edomey Janitorial & Building Services has been a Canadian leader in retail and commercial cleaning for the last 16 years. Starting as a small family‑owned and operated business in Burnaby BC in 2006, we now offer full-service janitorial and building maintenance across Canada. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow, we are looking to hire a Hybrid Account Specialist for Edomey Family!

PRIMARY RESPONSIBILITIES

• You will be taking care of a mixed client portfolio of all sites travelling across Canada.
• Reporting to the Director, you will manage the day-to-day operations of the accounts and sites in your designated portfolio.
• Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards.
• Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times.
• Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including scheduling, conflicts, hiring, training, performance management, and disciplinary action.
• Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of the scope of work. Monitoring and managing client specific KPIs to ensure they are met or exceeded.
• Ensuring Owner Operators have a full understanding of the contract scope of work. Providing coaching and performance management including issuing warnings as required.
• Managing invoice control, budget, profit, and reconciliation of all accounts on a monthly, quarterly, and annual basis.

QUALIFICATIONS

• Minimum 5 years of management experience.
• Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect.
• Possess the ability to work with multiple software platforms and applications.
• Intermediate computer skills including Outlook, Word, and Excel, ability to create and edit reports as required.
• Excellent critical thinking and problem-solving skills.
• General understanding of financial principles, including budgeting and profitability.
• Strong delegation skills with the ability to motivate and resolve employee issues.
• Must be able to work under pressure with a sense of urgency.
• Demonstrated dependability with the ability to work flexible hours, be available for communication at all times, and travel (possible overnights and weekends required).
• Subject matter expert in commercial cleaning including, but not limited to trash removal; dusting; cleaning restrooms, break rooms, offices, and conference rooms; sweeping and mopping floors; vacuuming floors; window washing; buffing floors; stripping and waxing floors; stone care; carpet cleaning; carpet spotting; upholstery cleaning.

Additional Job Details

• Must be available 24/7 in case of emergency or client needs.
• Competitive wages are offered as per industry standards.
• iPad, Cell Phone, and Computer provided.
• Gas allowance provided.

At Edomey Building Services, we are an equal‑opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds, and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued, and to be respected.

Edomey would like to thank all applicants. Please note that only selected applicants will be contacted for an interview.