Title: Critical Systems Coordinator I
The Critical Systems Coordinator I supports the North America regional team by coordinating day-to-day technical and administrative activities for data center critical systems across a portfolio of data centers. This role reports to the NA/SA Critical Systems Manager and can be based onsite in many of our locations across the US. There is some limited (20%) travel associated with this role.
Primary Responsibilities
- Drive forward progress on maintenance plans by monitoring preventive maintenance (PM) schedules and following up to avoid delays.
- Schedule and track preventive and corrective maintenance for critical systems in the CMMS, coordinating with contracted vendors.
- Coordinate with vendors and customers to ensure maintenance activities are planned, communicated, and executed as scheduled.
- Maintain accurate asset records in CMMS and Asset Manager systems, including inventory and maintenance history.
- Create and maintain maintenance MOPs (Methods of Procedure) and follow established processes, standards, and policies.
- Document work outcomes and provide reports and supporting documentation to management as needed.
- Travel requirement: up to 20%.
Knowledge, Skills & Abilities
- CMMS proficiency (e.g., HxGN EAM) for scheduling, tracking, and closing work orders.
- Strong data entry and data quality practices for maintaining accurate maintenance records.
- Proficiency with Microsoft Office (especially Excel) for schedules, logs, and basic reporting.
- Working knowledge of asset and maintenance management (preventive maintenance routines, work orders, and equipment hierarchies). Attention to detail and ability to follow procedures to ensure safe, compliant maintenance execution.
- Basic problem-solving skills to identify routine workflow issues and escalation appropriately.
- Planning and scheduling skills to coordinate daily and weekly maintenance activities and avoid conflicts.
- Clear written and verbal communication with vendors, technicians, and internal teams.
- Effective documentation skills to maintain logs and provide timely status updates and basic reports.
- Customer-service mindset and professionalism when supporting internal and external stakeholders.
- Troubleshooting skills to resolve routine scheduling or system issues and escalation more complex problems (e.g., CMMS sync errors, vendor conflicts).
- Familiarity with data center equipment and systems (electrical, mechanical, HVAC, fire suppression, BMS): understands how different systems tie into maintenance needs.
- Working knowledge of industry standards and best practices for critical facilities (uptime tiers, basic compliance requirements) – developing awareness.
Experience/Education
- High school diploma or GED, ideally with some education in the trades
- Minimum 2 years of relevant work experience in facilities, maintenance, or data center operations.
- Experience managing data center maintenance schedules across multiple buildings is a plus.
- Proficiency with Microsoft Office and basic data analysis (spreadsheets, simple charts, and KPI tracking).
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Critical Systems Coordinator - West Region in Quinte West employer: EdgeConneX
As a Global Talent Acquisition Partner at our company, you'll thrive in a dynamic and supportive work culture that values autonomy and collaboration. With a hybrid work model based in vibrant locations like Herndon, Austin, or Denver, we offer competitive benefits, continuous professional development opportunities, and a commitment to fostering a diverse and inclusive environment. Join us to play a pivotal role in shaping our talent strategy while enjoying the unique advantages of working in a fast-paced, globally distributed setting.
