Guide prospective residents toward the right home as a Leasing and Customer Experience Advisor with UBC Properties Trust, using empathy and communication.
This customer-facing advisor supports housing journeys from initial enquiry through move-in. The work combines personalized consultations, tours, recommendations, leasing administration, relationship building, and customer experience improvement. Success requires curiosity, emotional intelligence, collaboration, initiative, and accountability.
Key Responsibilities:
- Nurture prospective residents throughout their housing journeys
- Deliver consultations, tours, and housing recommendations
- Manage enquiries, waitlists, and vacancy pipelines
- Process applications, screenings, references, and credit checks
- Track leasing metrics and maintain accurate customer records
Requirements:
- Two to five years of exceptional customer-facing experience
- Exceptional written, verbal, and interpersonal communication skills
- Ability to build trust with diverse groups
- Strong problem-solving and critical-thinking skills
- Comfort using Microsoft suite, CRM, Canva, and leasing platforms
Apply your leasing knowledge, customer service strengths, and relationship-building skills to resident experiences at UBC Properties Trust.
Leasing Customer Experience Advisor in Vancouver employer: Eddy
At UBC Properties Trust, we pride ourselves on fostering a vibrant and inclusive work culture that prioritizes employee well-being and professional growth. As a Creative Services Manager, you will enjoy a competitive compensation package, comprehensive health benefits, and the opportunity to collaborate with a dynamic marketing team at our beautiful Point Grey and Okanagan campuses. Join us to make a meaningful impact while developing your creative skills in a supportive environment that values innovation and excellence.
