Janitorial Services Manager in Winnipeg

Company: 4657 Nunavut LTD. o/a Frobisher Bay Touchdown Services

Business information: Frobisher Bay Touchdown Services is a full-service fixed base operator (FBO) operating at the Iqaluit International Airport, providing essential aviation support services such as aircraft ground handling, fueling coordination, cargo logistics, overnight parking, and passenger and crew services for commercial, private, cargo, and military aircraft.

Work Location: Iqaluit International Airport

Type of Employment: Full time – Permanent

Estimated Start Date: as soon as possible

Job Description:

• Manage grooming activities and staff.
• Monitor daily cleaning of the interior of the aircraft for JET and ATR, including passenger cabins, cockpit, galley, lavatories, and crew rest areas.
• Manage commissary activities and staff.
• Adhere to aviation authority and airline standards for hygiene and safety.
• Monitor daily airline schedule and real-time flight tracking systems and adjust quickly to flight delays, diversions, and/or schedule changes.
• Participate in the company’s Occupational Health and Safety program and investigate incidents.
• Support the General Manager when needed.
• Provide excellent customer service to clients.
• Develop, deliver, and document training programs for grooming, commissary, and facility staff.
• Maintain training records in compliance with company policy and regulatory requirements.
• Hire, train, and supervise staff.
• Conduct quality control inspections of completed grooming and commissary work prior to aircraft release.
• Maintain grooming supplies inventory and monitor the ordering process.
• Ensure cleaning standards meet or exceed client expectations, regulatory requirements, and company standards.
• Coordinate with the maintenance team to report and follow up on facility deficiencies identified during cleaning operations.
• Remain available outside of regular business hours to respond to operational emergencies, staffing shortfalls, and client escalations.
• Provide support to aircraft ground handling, fueling coordination, cargo logistics, overnight parking, and passenger and crew services if needed.
• Manage urgent issues related to flight disruptions, delays, irregular operations, and after-hours aircraft arrivals.
• Direct and control daily operations.
• Evaluate daily operations.
• Plan and organize daily operations.
• Establish or implement policies and procedures for staff.
• Plan and control budget and inventory.
• Address customers’ complaints or concerns.

Requirements:

• Education: Completion of secondary education is required.
• Experience: At least 3 years of cleaning services experience is required; previous supervisory experience is required.
• Clearance requirement: Must have a Valid Restricted Area Identity Card (RAIC) and Airside Vehicle Operator Permit (AVOP) from a Canadian airport or be able to obtain clearance within the first month of employment.
• Driver’s licence: Class 5 is required.
• Work conditions and Physical Capabilities: Attention to detail, combination of sitting, standing, walking, fast-paced environment, physically demanding, ability to work in extreme arctic conditions.
• Personal suitability: Client focus, efficient interpersonal skills, excellent written and oral communication, flexibility, organized, team player, judgement, reliability, punctuality, hardworking, resourcefulness.
• Ability to supervise up to 3 people.

Language: English is required

Salary: $42.00 per hour, 50-60 hours per week

Benefits: Learning/training paid by employer

Important Information: Flexibility on schedule is required. The business operates 7 days per week, 24 hours per day. The regular schedule is for 6 days per week with an average of 10 hours per day. The position will mostly work later afternoons and evenings. Overtime, work on weekends, and on statutory holidays is required. On-call work required.