Shop Foreman Type: On Site, Full-time
About Our Client Our client is a recognized leader in the heavy equipment industry, providing innovative machinery, equipment solutions, and aftermarket support to customers across construction, agriculture, forestry, mining, and other essential industries. With a strong presence across Canada and international markets, the organization has built its reputation on quality, reliability, customer service, and a commitment to helping businesses operate more efficiently. Driven by a culture of continuous improvement, teamwork, and operational excellence, the company invests in its people, technology, and service capabilities to deliver exceptional value to its customers. Its long-standing industry presence and continued growth reflect a dedication to building lasting customer relationships and developing solutions that meet the evolving needs of the market. This is an exciting opportunity for an experienced shop leader to take ownership of daily service operations, support a skilled team of technicians, and play a key role in delivering high-quality equipment maintenance and repair. If you enjoy leading by example, solving technical challenges, and creating a productive, safety‑focused work environment, this role offers the opportunity to make a meaningful impact.
Key Responsibilities
As the Shop Foreman, you will oversee daily shop operations, coordinate technician workloads, and ensure equipment repairs and maintenance are completed safely, efficiently, and to a high standard. You will provide hands‑on leadership, support technical problem‑solving, and help deliver an exceptional service experience for customers.
Shop Operations & Workflow Management
Coordinate and prioritize daily shop activities, assigning work to technicians based on skill level, workload, urgency, and customer requirements. Monitor repair progress and ensure service jobs are completed within established timelines and productivity expectations. Identify workflow bottlenecks and implement practical improvements to increase shop efficiency, reduce downtime, and maximize resource utilization. Coordinate the availability of parts, tools, equipment, and other resources required to complete repairs effectively.
Technical Support & Quality Control
Provide hands‑on technical guidance to technicians diagnosing, maintaining, and repairing heavy equipment and related systems. Assist with complex troubleshooting and help resolve technical challenges to minimize delays and ensure accurate repairs. Review completed work to confirm repairs meet manufacturer specifications, quality standards, and customer expectations. Ensure service documentation, work orders, inspection records, and repair recommendations are accurate and completed in a timely manner.
Team Leadership & Development
Lead, coach, and mentor technicians to strengthen technical capabilities, improve productivity, and encourage professional development. Foster a collaborative shop environment where accountability, communication, and continuous improvement are valued. Support technician onboarding, training, performance feedback, and the development of individual and team capabilities. Promote a positive team culture by setting clear expectations, addressing challenges proactively, and leading by example.
Health, Safety & Compliance
Champion a safe working environment by ensuring shop procedures, equipment handling practices, and applicable safety requirements are consistently followed. Conduct or support safety inspections and address potential hazards before they lead to incidents. Ensure technicians use appropriate personal protective equipment and follow established procedures when working with heavy machinery, tools, and shop equipment. Maintain an organized, clean, and professional shop environment that supports safe and efficient operations.
Customer Service & Cross‑Functional Collaboration
Work closely with service management, parts personnel, and other internal teams to coordinate repairs, resolve issues, and maintain service commitments. Communicate repair priorities, technical concerns, and job status updates to the appropriate stakeholders. Help address service escalations and ensure customer concerns are resolved professionally and efficiently. Contribute to a customer‑focused service operation by balancing quality workmanship, turnaround times, and cost‑effective repairs.
Performance & Continuous Improvement
Monitor shop productivity, repair quality, turnaround times, and other key performance indicators to identify opportunities for improvement. Support the implementation of processes and best practices that improve service delivery, technician efficiency, and overall shop performance. Identify recurring equipment issues, operational challenges, and training needs, recommending solutions that support long‑term results. Contribute to departmental goals by promoting accountability, effective resource management, and a commitment to continuous improvement.
Qualifications
To succeed in this role, candidates should demonstrate: Education & Experience: Journeyperson certification in Heavy Equipment Technician, Agricultural Equipment Technician, or a related mechanical trade is strongly preferred. Several years of experience maintaining and repairing heavy equipment, ideally within a dealership, equipment service centre, or comparable industrial environment. Previous experience leading, supervising, or mentoring technicians in a shop environment. Demonstrated experience coordinating repair schedules, managing competing priorities, and maintaining service quality. A valid driver's licence is required; additional licensing or endorsements may be an asset depending on operational requirements. Technical Skills: Strong knowledge of heavy equipment mechanical, hydraulic, electrical, and electronic systems. Proficiency in equipment diagnostics, troubleshooting, preventative maintenance, and repair procedures. Familiarity with manufacturer service manuals, diagnostic software, technical service bulletins, and computerized work order systems. Ability to interpret technical documentation and support technicians in resolving complex equipment issues. Understanding of shop productivity measures, service workflows, parts coordination, and quality assurance practices. Key Competencies: Strong leadership skills with the ability to motivate, coach, and develop a team of skilled technicians. Excellent organizational and time‑management abilities, with a practical approach to prioritizing work and meeting deadlines. Sound technical judgment and problem‑solving skills, particularly when managing complex repairs or competing service demands. Clear communication and interpersonal skills, with the ability to collaborate effectively across service, parts, and management teams. A strong commitment to workplace safety, quality workmanship, and customer satisfaction. A proactive, hands‑on mindset with the ability to balance daily operational demands with longer‑term improvements. High standards of accountability, professionalism, and continuous improvement.
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Shop Foreman in Edmonton employer: ECL Group of Companies
Our client is a premier employer in the heavy civil construction sector, offering a dynamic work environment in Calgary, Alberta, where innovation and collaboration thrive. With a commitment to employee growth, they provide extensive training opportunities and foster a culture of inclusivity and teamwork, ensuring that every team member can contribute to and benefit from the company's success. The organization not only values competitive compensation and benefits but also emphasizes work-life balance, making it an ideal place for professionals seeking meaningful and rewarding careers.
