Become the Manager of Application Support Services, specializing in Roadside and Travel applications. Lead a team, enhance system operations, and boost productivity with innovative solutions.
In this role, you'll manage application integrity while developing frameworks for vendor engagement and system configurations. You will take charge of major incidents ensuring effective communication across IT and business stakeholders, while mentoring your team to advance their skills and knowledge in technology.
Key Responsibilities:
- Develop service level agreements for Roadside applications
- Mentor team members and conduct performance assessments
- Manage on-call rotation and incident escalations
- Coordinate with stakeholders on maintenance and outages
- Create insightful reports on system performance
Requirements:
- Degree in Computer Science, IT, or equivalent experience
- 5+ years of application support team experience
- Knowledge of modern container platforms and SQL
- Familiar with ITSM tools like Cherwell
- Experience in mobile application support
Step into this managerial role to enhance operational performance and system support across our Travel applications.
Manager of Application Support Services in Vaughan employer: Echelon 56
At CAA Club Group, we pride ourselves on fostering a supportive and inclusive work environment where our Associates thrive. As an Information Security Analyst, you will benefit from our award-winning wellness programs, continuous learning opportunities, and competitive benefits that promote work-life harmony. Join us in making a meaningful impact on the safety and peace of mind of over 2.6 million Members while enjoying a culture that values collaboration and personal growth.
