Support employees through Microsoft 365 troubleshooting and responsive frontline service as an IT Service Desk Consultant in a Windows environment.
This IT Service Desk Consultant provides technical support for hardware, software, identity, connectivity, and corporate devices. The work includes resolving incidents, fulfilling service requests, and supporting onboarding and offboarding. Collaboration with senior Service Desk members and other IT teams helps maintain technology standards, documentation, and employee technology experiences.
Key Responsibilities:
- Provide frontline support for hardware, software, identity, and connectivity issues
- Troubleshoot incidents and service requests using established procedures
- Support Windows devices and Microsoft 365 applications
- Maintain ticket ownership through resolution or escalation
- Communicate issue status, next steps, and resolutions clearly
Requirements:
- Two or more years in IT Service Desk or desktop support
- Experience supporting Windows environments and end-user technology
- Microsoft 365, Active Directory, or Microsoft Entra ID familiarity
- Strong troubleshooting, analytical, and customer-service skills
- Clear communication and accurate technical documentation abilities
Apply your Microsoft 365, Windows, troubleshooting, and customer-service skills to deliver dependable employee technology support.
IT Service Desk Consultant Microsoft 365 in Toronto employer: Eastern Lift Truck Co.
As a Service Desk Consultant, you'll be part of a dynamic IT Service Desk team that prioritizes high-quality technical support and employee satisfaction. Our collaborative work culture fosters continuous improvement and professional growth, offering opportunities to enhance your skills in a supportive environment. Located in a vibrant area, we provide a range of benefits including flexible work arrangements, comprehensive training programs, and a commitment to maintaining a positive employee experience.
