At a Glance
- Tasks: Maintain and repair batteries and chargers for essential industries across Canada.
- Company: Join East Penn Canada, a leader in battery solutions with a focus on teamwork.
- Benefits: Enjoy competitive pay, health benefits, and a fully outfitted service vehicle.
- Other info: Diverse and inclusive workplace committed to your long-term success.
- Why this job: Make a real impact while gaining valuable technical skills and career growth opportunities.
- Qualifications: Strong mechanical or electrical aptitude and excellent communication skills required.
The predicted salary is between 49500 - 60500 $ per year.
When you join East Penn Canada, you become part of a battery solutions company serving essential industries across Canada. Our field service technicians maintain and repair motive power batteries, chargers, and accessories that support our customers’ material handling operations. We provide the tools, training, benefits, and long-term stability needed to succeed in this role.
Here’s how we support our service technicians:
- Competitive pay with commission plans, and overtime opportunities during peak periods
- A fully outfitted service vehicle, including all required tools and a gas card
- Allowances for safety shoes, prescription safety glasses, and uniforms
- 100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days
- Stable, long-term employment with a national industry leader, including results-based rewards with annual merit increases, profit sharing, and a deferred profit-sharing program
- Industry leading in-house technical training, tuition reimbursement for courses outside of work, and career growth opportunities
- Employee discounts on batteries, plus access to exclusive deals on popular brands
The Industrial Field Service Technician is responsible for performing preventative maintenance and repair of industrial material handling equipment batteries and charger systems at East Penn Canada customer locations. This role directly contributes to customer satisfaction by ensuring timely, accurate, and professional maintenance and repair services, while maintaining compliance with all East Penn and client site safety and environmental regulations, policies, and procedures.
Key Responsibilities
- Perform daily in-territory travel to customer locations to carry out battery and charger inspections, execute maintenance tasks, and prepare detailed service reports
- Conduct a variety of tests and inspections on material handling equipment batteries to determine overall battery health and maintenance requirements
- Perform various preventative maintenance tasks on batteries, including washing, acid neutralization, and watering, as required
- Complete minor repairs on battery cables, connectors, watering systems, and accessories, as required
- Recommend follow-up repairs and part replacements as appropriate, and communicate all inspection results to the customer’s main point of contact
- Participate in occasional in-shop activities, such as conducting pre-delivery product inspections and installing battery monitoring devices
- Install, test, repair, and maintain battery watering systems
- Change de-ionizer filters and prepare scrap batteries for transportation
- Maintain daily logs of service activities, client visits, time tracking, and inspection results
- Identify opportunities for upselling/cross-selling based on service findings and communicate these to customer points of contact
- Maintain service vehicle based on company standards, and regularly monitor stock levels for parts, tools, and equipment
- Develop strong business relationships with customer base and act as a trusted technical advisor
- Participate in the development of service programs within the assigned territory
Experience & Qualifications
- Strong mechanical or electrical aptitude (preference given to those with electrical or mechanical technician experience or education)
- 3+ years’ experience in a technical service-related role, preferably in the field
- Extremely strong communication skills in English (reading, writing, speaking)
- Excellent technical problem solving and mechanical/electrical troubleshooting skills
- Exceptional customer service focus, strong desire to create positive customer experiences
- Experience identifying sales opportunities (upselling/cross-selling) and comfort speaking to how upgraded systems would support business output for the customer would be beneficial
- Forklift experience and exposure to transportation of dangerous goods are strong assets
Additional Considerations
- As this role requires regular use of a company service vehicle, the incumbent must hold a Class 5 driver’s license with a clean driver’s abstract
- Pre-employment background checks are a condition of employment for all East Penn Canada employees
Join a team within the battery industry that values your contributions and invests in your long-term success.
Accessibility And Inclusion
East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.
Field Service Technician – Laval employer: East Penn Canada
At East Penn Canada, we pride ourselves on being an exceptional employer that champions the growth and well-being of our employees. With competitive compensation, comprehensive health benefits, and a strong focus on career development through industry-leading training, we create a supportive work culture that empowers our sales team to thrive. Located in a dynamic industry, our team enjoys unique advantages such as company vehicles, profit-sharing opportunities, and a commitment to fostering long-term relationships with customers, making this an ideal place for those seeking meaningful and rewarding employment.
