At a Glance
- Tasks: Lead Dynamics 365 CRM solutions and drive impactful projects across North America.
- Company: Join e-STORAGE, a leader in renewable energy and battery storage solutions.
- Benefits: Competitive salary, performance bonuses, health coverage, and generous paid time off.
- Other info: Collaborative environment focused on innovation and personal growth.
- Why this job: Make a real impact on sustainability while growing your career in tech.
- Qualifications: 5+ years in Dynamics 365 CRM with strong project management skills.
The predicted salary is between 100000 - 140000 $ per year.
Ready to Make a Real Impact? Join e-STORAGE!
Who We Are
Welcome to e-STORAGE, a proud member of the Canadian Solar Inc. (NASDAQ: CSIQ) family! We’re leading the way in designing, building, and integrating advanced battery energy storage systems for utility-scale projects. Our mission? To accelerate the world’s renewable energy transition and create a more sustainable, resilient energy future for everyone.
About the Role
We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This newly created role will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM‑centric solutions that enable sales operations, planning, and customer engagement. You will lead key project management activities to keep implementation work on track, and you will remain the long‑term platform owner post go‑live, providing Level 1 support, configuration updates, and advanced reporting while driving continuous improvement and automation.
Responsibilities
- Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America
- Lead end‑to‑end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go‑live and stabilization
- Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope
- Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions
- Define and document business requirements, process flows, and future‑state design for sales operations, planning, and customer engagement
- Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies
- Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination
- Develop core enablement artifacts such as training materials, process documentation, and user training support
- Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs
- Provide ongoing operational support for Dynamics 365 CRM, including intake and prioritization of enhancements and issues
Required Qualifications and Skills
- Educational background in Information Technology, or a related discipline
- At least 5 years’ of post‑graduate experience configuring Microsoft Dynamics 365 CRM
- Experience on at least one Dynamics 365 CRM implementation in a leadership capacity (including project management responsibilities)
- At least 2 years’ of experience building CRM reporting outputs that feed into Power BI or similar analytics tools
- Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping
- Experience building integrations/interfaces with other systems using APIs
- Strong communication and stakeholder management skills (able to translate business needs into system configuration)
- Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologies
What It’s Like To Work Here
- Integrity: We do what’s right, always.
- Innovation: We encourage fresh thinking and bold ideas.
- Quality: We take pride in delivering excellence, every time.
- Customer Focus: We listen, we care, and we deliver.
- Sustainability: We’re passionate about protecting our planet for future generations.
Why You’ll Love Working With Us
- Join a global leader in renewable energy, backed by over 23 years of Canadian Solar experience.
- Work on projects that matter—helping to build a cleaner, greener world.
- Thrive in a supportive, collaborative environment where your growth is our priority.
- Enjoy a competitive salary and a generous benefits package.
We Are Looking For
- The right mix of education, experience, and skills for the role.
- Great communication, teamwork, and problem‑solving abilities.
- A true commitment to safety, ethics, and sustainability.
Your Rewards
We offer a competitive salary, performance bonuses, and a comprehensive benefits package—including health coverage, retirement plans, paid time off, and more.
Dynamics 365 CRM Lead in Kitchener employer: e-STORAGE
At e-STORAGE, we pride ourselves on being an exceptional employer dedicated to fostering a culture of integrity, innovation, and sustainability. Located in Kitchener, ON, our collaborative environment not only prioritizes employee growth through mentorship and continuous learning but also offers competitive salaries and comprehensive benefits, making it a rewarding place to contribute to the renewable energy transition. Join us to work on impactful projects that help build a cleaner, greener world while enjoying the support of a global leader in the industry.
