Use critical thinking and accurate data entry as an E-Comm Police Emergency Call Taker in British Columbia's 9-1-1 communications centres. Support callers during urgent situations.
This regular full-time position serves Police, Fire, and Ambulance calls through E-Comm 9-1-1. Call Takers screen emergencies, assess risk, assign priorities, and relay information to dispatchers. You will enter events into CAD, use translation services and mapping resources, and handle non-emergency calls. The Vancouver and Saanich centres operate continuously, supporting public and first responder safety across B.C.
Key Responsibilities:
- Receive, triage, and process emergency calls for appropriate services
- Screen callers and capture accurate incident information in CAD
- Assess risks and make decisions during life-critical situations
- Relay information and instructions to dispatchers and responding agencies
- Operate backup systems and follow established emergency protocols
Requirements:
- High School diploma with relevant courses or equivalent education and experience
- Minimum typing speed of 44 words per minute
- Computer experience in a Windows environment
- Some related experience in call-taking or communications
- Ability to obtain and maintain enhanced security clearance
Bring sound judgment, composure, and accurate communication to Police emergency call taking at E-Comm 9-1-1.
Police Emergency Call Taker in Vancouver employer: E-Comm 9-1-1
E-Comm is an exceptional employer that prioritizes meaningful work in the realm of public safety, offering a competitive salary and comprehensive benefits including extended health and dental coverage, a generous vacation plan, and a robust pension scheme. Our inclusive work culture fosters collaboration and personal growth, providing ample opportunities for career development while serving communities across beautiful British Columbia. Join us in making a difference as we support first responders and enhance emergency communications.
